Corporate Receptionist

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Corporate Receptionist (Part Time) Based – On client site Rolls-Royce, East Grinstead RH19

Hours:

25 hours per week, Monday to Friday (7:30am - 12:30pm)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: A highly self-motivated and passionate team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at East Grinstead. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience providing the necessary support for business related events and community-based initiatives. In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.

Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

• Visitor and Contractor Management:
  Professionally greet visitors and ensure Reception area is manned for planned arrivals
• Issue and manage security passes (printing, activating, cancelling)
• Manage sign in/out procedures and record all visitors onto site
• Communicate visitor arrivals to relevant personnel promptly
• Advise visitors of fire alarm tests and muster points
• Show safety videos to new contractors arriving on-site
• Manage Heybridge security passes
• Maintain stock levels of pass printer ink, pass holders/cards and lanyards
• Reception and Switchboard:
  Maintain an organised, welcoming and tidy Reception area
• Answer, screen and transfer calls for East Grinstead and Heybridge sites
• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing
• Make decisions and communicate with those working outside of core business hours
• Manage any issues arising outside of core business hours, escalating appropriately
• Meeting Room Management:
  Process room bookings and video conference requests
• Produce monthly utilisation statistics
• Set up / clear down meeting rooms, arrange furniture to suit meeting requirements
• Order lunches and liaise with catering company
• Update meeting requirements spreadsheet
• Prepare and serve refreshments
• Produce wi-fi codes and process guest…