Customer Service Assistant - Gates; EGR

Customer Service Assistant - Gates (EGR) (3345) at GTR (Govia Thameslink Railway)

Location: East Grinstead, West Sussex

Contract: Full Time, averaging 35 hours per week + Sundays

Roster: Earlies & Lates covering between 05:00 – 22:00 (approx times)

Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey. It is therefore a vital role for making our customers' day. Key to your role is being visible and anticipating the needs of the customer to meet their expectations.

• Assisting passengers with tickets, including checking them, providing general advice and ensuring the gates work.
• Providing the highest possible standard of advice, information and service to our customers.
• Delivering a safe, attractive retail station environment, with general cleaning, de‑icing.
• Participating in the safe running of trains and a safe station environment by complying with procedures.
• Promoting all relevant marketing literature and useful information.

Due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available. This role will involve standing for long periods of time, working weekends and bank holidays.

• A proactive customer approach coupled with passion and ability to support the team.
• Exceptional levels of customer service, each and every time – you will be a role model.
• Demonstrable experience of managing customers effectively in difficult environments.
• An effective communicator and must be able to demonstrate this both through your application and/or assessments.
• Live in the local area to be able to get to and work and home.
• Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

Entry level

Full-time

Other

Travel Arrangements and Truck Transportation