2nd Line IT Engineer
Job in
East Grinstead, West Sussex, RH19, England, UK
Listed on 2026-10-07
Listing for:
Clearwater People Solutions
Full Time
position Listed on 2026-10-07
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Network Administrator
Job Description & How to Apply Below
Key Responsibilities for the 2nd Line IT Engineer:
2nd Line Support:
Provide technical support for incidents and service requests across Microsoft 365, Google Workspace, Windows and Mac devices.
Troubleshooting & Resolution:
Diagnose and resolve issues relating to Outlook, Exchange Online, Microsoft Teams, One Drive, SharePoint Online, Google Workspace applications, networking and end-user hardware.
User Administration:
Manage user accounts, permissions, group memberships, software licensing, onboarding and offboarding activities.
Incident Management:
Handle escalated support tickets, maintain accurate documentation, and escalate complex technical issues where required.
Infrastructure Support:
Troubleshoot Wi-Fi, VPN, DNS, DHCP, TCP/IP and general networking connectivity issues whilst supporting a range of hardware and peripherals.
Skills Required for the 2nd Line IT Engineer:
Proven experience within a 2nd Line IT Support, Desktop Support or Service Desk environment.
Previous experience working for a Managed Service Provider (MSP).
Strong knowledge of Microsoft 365 administration and support, including Outlook, Teams, One Drive and SharePoint.
Experience supporting Google Workspace environments.
Knowledge of Active Directory and Microsoft Entra .
Experience supporting Windows 10/11 devices and Apple Macs.
Good understanding of networking fundamentals including Wi-Fi, TCP/IP, DNS, DHCP and VPN technologies.
Strong communication skills with a customer-focused approach and the ability to manage competing priorities effectively.
Experience working with ticketing or IT Service Management systems.
Please apply as directed
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