Associate Director of Product Innovation

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This role is offered through [MSP/supplier/third party provider], who, if selected, will be your employer. If your services are retained, you will be assigned to provide services to Novartis as the end client. This is not an offer of employment with Novartis. If you are selected for this Temporary/External opportunity, you will not be an employee of Novartis and will not be eligible for any Novartis employee benefits or incentives.

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Novartis touches the lives of a tenth of the world’s population. Every role here, regardless of contract type, makes an impact on human life!
Novartis US partners with external managed service provider Magnit Global to offer engaging temporary contractor opportunities like this, to those who are looking for flexibility in their career while looking to gain new skills and experiences providing services to an inclusive global medicines company.
Ready to work with/through Magnit at Novartis? Please read on...
Associate Director of Product Innovation - East Hanover, NJ (Hybrid)
Job Purpose:
Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. SPT was established to seamlessly integrate strategy, data, AI, and platforms into a single powerhouse function, propelling our US Commercial organization forward. Our goal is to empower teams to move faster, make better informed decisions, and ultimately drive greater impact for patients and healthcare providers.

Within SPT, you’ll discover how our teams lay the data foundations that fuel critical decision-making, develop and scale AI-driven products, and shepherd transformation programs that translate strategy into tangible business outcomes. The US CRM organization sits within SPT and plays a crucial role in driving the transformation to a next-generation Customer
360 operating model.
Reporting to the Executive Director, CRM Labs, the Associate Director, CRM Innovation Labs supports the strategy, development, and execution of CRM Labs priorities across shaping, prototyping, and proof-of-concept activities. This role tactically implements the CRM Labs iterative model by translating demand into disciplined experimentation that validates business value, user experience, and technical feasibility before enterprise commitment. The Associate Director partners closely with Product Owners, business stakeholders, IT, architecture, engineering, UX, analytics, privacy, legal, and compliance teams to run rapid, evidence-based cycles that refine, advance, or off-ramp ideas quickly and transparently while ensuring successful concepts are positioned for transition into scaled delivery through standard product road mapping and production processes.
Major Accountabilities:
Execute the CRM Labs model:
Run work through structured, timeboxed stages including ideation support, shaping, prototyping, review and decision, and proof-of-concept readiness.
Lead tactical implementation of rapid prototyping:
Plan and oversee prototype iterations with a time boxed life cycles, ensuring disciplined scope and clear endpoints.
Translate opportunities into testable concepts:
Partner with Product Owners, business stakeholders, and technical teams to define value hypotheses, assumptions, success criteria, and practical build plans.
Drive evidence-based decision making:
Capture learnings from each cycle and prepare recommendations to refine, advance to proof of concept, or off-ramp initiatives based on business value, technical signal, and enterprise readiness.
Coordinate cross-functional execution:
Work across CRM Product, IT, architecture, engineering, UX, analytics, privacy, legal, security, and compliance teams to ensure experimentation is feasible, governed, and aligned to enterprise standards.
Support proof-of-concept planning and transition:
Clarify scope, dependencies, risks, governance needs, user involvement, and enterprise gates required to test in real environments.
Protect production capacity and enterprise investment:
Ensure Lab work remains focused on de-risking and does not become shadow delivery, unmanaged customization, or parallel production execution.
Document and operationalize learnings:
Produce concise outputs including findings, decision logs, opportunity assessments, prototype outcomes, and recommendations that inform product roadmap and scaled delivery decisions.
Maintain governance,…