Customer Service Representative

Join to apply for the Customer Service Representative role at Brenntag
.

The Customer Service Representative is a key member of the Customer's Account Team (CSR + Account Manager). The Account Team will be held accountable for the overall customer experience and is expected to consistently provide value to differentiate Brenntag over the competition. The Account Team’s efforts are focused and intentional, with a common goal of increasing customer loyalty, customer retention and territory growth.

• Teamwork:
  Responsible for working both proactively and productively with teammates to resolve issues for the customer rather than treat service as a solo act.
• Order Entry, Management and Processing:
  Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Communication:
  Ability to manage internal and external requests via multiple platforms, while remaining organized and concise with communication. Identify and clarify customer needs and concerns, while effectively reporting requirements and customer expectations internally to determine a solution. Present answers/options to the customer and follow up to ensure resolution.
• Build and Develop Customer Relationships:
  Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with the customer. Intentional effort is required to develop and foster strong customer relationships, ensuring customer loyalty and retention. This role requires confidence to quickly pivot to meet changing demands while providing professional, efficient, and courteous service.
• Data Integrity:
  Responsible for working with the Commercial team and the customer to safeguard the integrity and accuracy of the customer's data, while establishing visibility across internal teams to encourage usability by all parties and reduce errors that result from bad/incorrect data.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

• 2+ years of experience in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, Chemical Distribution or Manufacturing is a plus.
• Must have the capacity to problem solve, work independently, and consistently demonstrate strong listening, speaking and decision-making skills.
• Excellent interpersonal skills with a passion for collaboration.
• Skilled at handling competing priorities in a fast-paced, highly ambiguous, deadline-driven environment.
• Strong organization and prioritization skills.
• CRM Experience required, preferably Salesforce.
• Experience with Microsoft Office Suite and Team Collaboration tools.

• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)

Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including race, color, religion, creed, sex, sexual orientation, gender identity or expression, gender (including pregnancy, childbirth, lactation and related medical condition), genetic information, military service, national origin, ancestry, citizenship status, age, veteran status, physical or mental disability, protected medical condition as defined by applicable federal, state or local law, political affiliation, marital status, membership in an employee organization, parental status, expunged juvenile record, or any other status protected by federal, state, or local law.

Brenntag will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal, state, or local law.

This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting Human Resources at  (phone, tty, fax, email, etc.). Brenntag North America, Inc. and its subsidiaries use E-Verify, a government-run, web-based system that…