Dispatcher, Customer Service​/HelpDesk

Join to apply for the Dispatcher role at The Southern Connecticut Gas Company
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Responsible for the dispatching of all field employees utilizing various forms of technology. Handles incoming/outgoing telephone calls and communicates with employees and customers with a strong customer focus. Shift work is required, including weekends and holidays.

• Dispatch the daily activities of Customer Service and Distribution field personnel through the use of various computers, voice and other technology.
• Make decisions based on customer demand, workload and staffing levels.
• Monitor workload and make necessary manpower and scheduling adjustments to Company computer scheduling software per Company policies and communicate the changes to the Customer Relations Center.
• Answer and initiate telephone/radio/CAD communication to and from customer/field personnel/other employees regarding distribution and service issues, call before going, CBYD and emergency response notifications.
• Complete required daily leak/dispatch/poor pressure logs, conduct verbal/written correspondence with public, town, city and state agencies and officials as well as update other contracts lists maintained within office.
• Input schedule adjustments to the computer system for vacations, illnesses and other staffing changes that may be required as well as assist in scheduling SCG crews with supervision.
• Create work orders on computer system for customer generated work, as well as Company required work-inactive removals/meter legal changes, other maintenance work including sorting, data entry and filing.
• Prepare work orders, notifications, management reports and various records for distribution and complete orders on SAP, process orders in Document Viewer and file them, also generate other reports as needed in normal office environment.
• Call in additional field employees for overtime as workload dictates as authorized by supervisor.
• Perform all other miscellaneous duties within the Dispatch Office as assigned.

• Must be able to read, write and speak English effectively.
• Must be able to make decisions and apply common sense in the dispatching of Customer Service and Distribution employees, often during multiple emergency situations.
• Pass exam demonstrating multi-tasking skills.
• Must be capable of working shifts, nights and weekends.
• Must have strong interpersonal skills and be able to effectively deal with customer situations.
• Must have a working knowledge of computers with a focus on Windows products.

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or External)
• Communication
• Collaboration
• Leadership (people managers/leaders)

THE SOUTHERN CONNECTICUT GAS COMPANY

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission,…