Academic Advisor - BTAM

Job Details:

Job Location:

East Hartford, CT
- East Hartford, CT 06118, Position Type:
Full Time, Salary Range: $45,000.00 - $47,000.00 Salary/year, The mission of Goodwin University is to educate a diverse student population in a dynamic environment that aligns education, commerce, and community. Our innovative programs of study prepare students for professional careers while promoting lifelong learning and civic responsibility. As a nurturing university community, we challenge students, faculty, staff, and administration to fully realize their highest academic, professional, and personal potential.

The Academic Advisor is responsible for working exclusively with new and non-traditional students in The School of Business, Technology, and Advanced Manufacturing (BTAM) to provide proactive, caring, student-centered support throughout their academic career.

(The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

Under the supervision of the Dean of the School of BTAM, the successful candidate will provide academic advising primarily to undergraduate students. Advising duties include, but are not limited to:

• Establish cooperative and collaborative relationships with students, faculty, staff, supervisor and other internal customers
• Act as a liaison between students, faculty and staff departments to assist students with academic issues, financial aid concerns and hold resolutions to limit student frustration and ensure a speedy resolution
• Track student progress and outcomes to increase student retention and support. Identify opportunities for retention through observation of student trends.
• Assist students with their academic documentations such as program changes, plans of studies, add/drop and withdrawal paperwork
• Have a strong understanding of academic and administrative policies, SAP, GPA and grad requirements in order to effectively communicate and support student needs.
• Educate students on the registration process and course selection empowering them to understand their academic path and graduation requirements.
• Help students understand best practices: effective communication with faculty and staff, completing course evaluations, seeking support, understanding how to appropriately self-advocate
• Ensure student records are complete and maintained. Conduct reviews of students’ academic records each semester. Including working with students to update contact information, transfer documentation and medical documentation.
• Work with students in various capacities while they strive to complete their coursework.
• Gather information to determine if students should be referred to sources of additional support. Communicate with students regarding available support services at Goodwin University
• Follow up with students and student services to ensure additional support is being sought out and provided.
• Review accuracy of student data in Ellucian and plans of study as well as ensure all student notes are documented.
• Produce Reports for advising, Program Director support and the Dean.
• Utilizes Excel reports on a daily basis to monitor retention and plan outreach communication.
• Work with all Program Directors to ensure retention plans are implemented and students are appropriately tracked.
• Engage in significant verbal and written correspondence such as phone call, mail, e-mail and in-person. Respond to student correspondence within 24 hours throughout the advising process.
• Utilize a weekly communication plan…