F139​/Tanker MCSS CSE Technical Lead; Onsite

F139/Tanker MCSS CSE Technical Lead (Onsite)

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Location: PW100:
East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Date Posted:

Country: United States of America

Position Role Type: Hybrid

U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance: DoD Clearance:
Secret

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight‑knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

F139 (Tanker Program) Military Customer Support and Services (MCSS), Customer Support Engineering (CSE) team is a small, high-performance program of cross‑functional subject‑matter experts, typically one‑deep in applicable disciplines. The individual will be responsible for Field Sustainment activities, to include technical guidance, engine manual interpretation and updating of technical instructions, development of KC‑46A to F139 Fault troubleshooting guide, field event analysis, and overall support directly to P&W Field Service Representatives (FSR) and the United States Air Force customer.

• Help develop and define the structure of the sustainment program to ensure future success.
• Support the execution of sustainment activities at third‑party depots and with customers.
• Identify future risks and create mitigation plans.
• Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots.
• Support mishap and engineering investigations.
• Occasional weekend and off‑hour support may be needed to support the operational fleet and depot facilities.
• Travel: 10‑15%.

• Bachelor’s degree (technical degree preferred) from an accredited college/university with 10+ years of experience OR
• An advanced degree in a technical discipline (or MBA) with 7+ years of experience.
• 6‑10 years of experience working with the PW4000 commercial engines.
• Familiarization with Boeing 767 and/or USAF KC‑46A Tanker engine integration.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Engineering background specializing in management techniques and skills to manage complex programs.
• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word.
• Familiarity with CORE tools, global trade requirements responsibilities.
• Experience with engine systems operation and software development processes.
• Flexibility and strong organizational skills to handle urgent field requests.
• U.S. Military Aircraft/Engine Maintenance experience is a plus.
• DOD Secret Clearance preferred or the ability to obtain one.
• Ability to develop and present material to cross‑functional teams and upper‑level management.
• Good interpersonal and communication skills (written and verbal) and proficiency in technical writing.

• Relocation Eligibility.

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types…