Senior Engineer - Onsite

** Date Posted:
**** Country:
** United States of America
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* Location:

** PW100:
East Hartford 400 Main Street, East Hartford, CT, 06118 USA
** Position Role Type:
** Onsite
* * U.S. Citizen, U.S. Person, or Immigration Status Requirements:
** U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
** Security Clearance:
** None/Not Required Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

The V2500 Customer Technical Service (CTS) team is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is on managing and resolving technical issues for V2500 hardware to ensure engine safety, to maintain world-class operational metrics (Delays and Cancellation rate, In-Flight-Shut-Down rate, Unscheduled Engine Removal rate, etc.), to contribute to acceptable shop Turn-Around-Time, and to reduce maintenance burden.

The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This role is highly customer-facing.
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* What You Will Do:

*** Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.
* Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field.
* Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required.
* Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data:
* Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
* Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware. Provide closure reports to the customer, airframer and authorities in a timely manner where required.
* Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
* Providing technical material and/or on-site support for technical review meetings, regional forums and world conferences. Some travel required.
* Contribute to the team’s overall excellent delivery metrics (On-Time E-Net case response rate, One-Time Concession delivery, Investigation closure rate, etc.)
* Ability to cover on occasion customer issues, including nights, weekends, and holidays.
** Qualifications You Must Have:
*** A Bachelor’s degree in engineering
* 5+ years of Engineering experience or 3+ years with an advanced degree.
* U.S citizenship is required as only U.S authorized to access information under this program/contract.
** Qualifications We Prefer:
*** An understanding of V2500, PW2000/4000 engine hardware, processing of Engineering Authorization changes, Service Bulletins, Special Instructions and One Time Concessions (OTCs)
* Familiarity with the process of drafting and updating the various technical processes…