Customer Technical Service Engineer II; Onsite

Date Posted:  Country:
United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG Position Role Type:
Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements:
This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here.

https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 Security Clearance Type:
None/Not Required Security Clearance Status:
Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney’s Commercial Engines Engineering organization is seeking a Customer Technical Service Engineer II to join the PW1500G/PW1900G (24K) Customer Technical Services team, supporting Event Troubleshooting and Externals hardware. In this role, you will help resolve technical issues affecting system-level engine events and controls/externals hardware, with a focus on maintaining engine safety, fleet reliability, and customer operational performance. You’ll work directly with airline operators, Maintenance Repair & Overhaul (MRO) organizations, field service teams, airframers, and engineering experts around the world to address in-service issues and develop practical solutions that keep aircraft flying.

This assignment provides unique insight into how aerospace engineering supports airline customers, engine shops, and airframers throughout the engine lifecycle. You’ll work across multiple engineering disciplines, Gear Turbo Fan (GTF) engine models, hardware systems, and customers, making flexibility, adaptability, and the ability to prioritize competing demands essential to success.

• Resolve in-service technical issues by investigating airline customer questions and system-level engine events, coordinating with engineering and field teams, and providing timely technical recommendations that support safe and reliable fleet operation.
• Develop customer-facing technical solutions by initiating Engineering Authorizations, Special Instructions, Service Bulletins, maintenance documents, and related engineering data to address controls and externals hardware issues and improvements.
• Support global fleet operations by contributing to Aircraft Maintenance Manuals, Engine Manuals, and Clean, Inspect & Repair documentation while responding to customer and MRO technical needs to maintain shop throughput and minimize operational disruption.
• Represent Pratt & Whitney across the aerospace industry by presenting technical information in airline and MRO meetings, customer councils, conferences, and technical reviews while coordinating with program offices, Chief Engineers, Customer Field Directors, Component Integrated Product Teams, regulatory authorities, field service representatives, and other stakeholders to implement fleet solutions.

Travel Requirement:
This…