F135 Hardware Customer Support Engineer P2; Onsite

Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Date Posted:

Country: United States of America

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Hardware CSE plays a key role in providing technical and sustainment support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter.

• Responses to Technical Field Questions (Action Requests)
• Support Engineering Investigations (Deficiency Reports)
• Technical Maintenance Manual Data Creation/Updates/Interpretation
• Author technical presentations and Field Information Notices as required
• Maintenance Awareness Briefings
• Engineering Changes /Design Reviews for Sustainment Impacts
• Field Implementation / Retrofit Planning / Service Test Letters
• Support Technical Conferences as needed
• Production Quality Notification (QN) and Escape (6015) support
• Provide direct, in-person support for a variety of significant field efforts. Represent the department by being generally capable of adding value in solving customer support issues, not directly related to the field assignment
• Ability to travel up to 10% mostly to our F135 Field Sites

• How to support the F135 propulsion system for U.S. and international military customers
• Field inquiry response, deficiency reporting, and hands‑on sustainment problem‑solving
• Development and interpretation of technical maintenance data for advanced gas turbine engines
• Clear technical communication through briefings, notices, and customer updates
• How engineering changes, retrofits, and quality processes impact fielded hardware
• Cross-functional collaboration with the F‑35 JPO, Field Service Engineers, Engineering, and Logistics teams

Typically requires a bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) and 1+ years of prior experience.

Works to achieve day-to-day objectives primarily within area of responsibility. Work is moderately supervised typically on smaller projects or task-related activities.

Identifies, defines and resolves problems that are not immediately evident. Problems are typically within a single area of responsibility and are typically solved through exercise of discretion and/or judgment, often drawing from prior experiences or standard procedures and basic analysis. Responsible for making minor changes in systems and processes to solve problems or improve effectiveness of work area.

Communicates with parties within and outside of own team to explain facts, policies and practices related to work area, influencing decision-makers with recommended courses of action.

Unwavering customer focus with demonstrated ability to work effectively in a time sensitive and…