Military Customer Support Digital Strategist P6; Onsite

Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC

Date Posted:

Country: United States of America

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Security Clearance Type: DoD Clearance:
Secret

Security Clearance Status: Active and existing security clearance required after day 1

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

This role requires a high degree of collaboration inside & outside the MCS&S organization that includes interfaces with executive and non-executive leadership within multiple organizations to include but not limited to CIPTs, Digital Technologies organization, Chief Engineers, Aftermarket and Sustainment Engineering (ASE), ME Program Offices, and Commercial Engines. The successful candidate will have background in many of these environments and the ability to build meaningful relationships, aligning goals and driving MCS&S’s future transformation.

• Modernizing and integrating MCS&S systems with other Military Engines, P&W and RTX systems as well as enhancing internal user experience through new applications and technologies.
• Aligning efforts with commercial customer technical support organizations for common digital strategies where enhanced customer value and operational efficiencies can be shared.
• Improving product quality and operational efficiency through technology to include reduction in turnbacks, processing time, and turnaround time for key deliverables.
• Support safety and compliance by ensuring MCS&S meets RTX and Government standards and ensuring MCS&S systems, current and future, adhere to policies for cybersecurity and ITAR requirements.
• Collaborating across teams internal and external to MCS&S to understand how the processes function (and where improvement may be necessary) and the needs of the users.
• Selecting and implementing new technology platforms with a focus on how Artificial Intelligence platforms available at Pratt & Whitney can be integrated into MCS&S systems and daily processes.

A candidate fulfilling this position would gain valuable experience in strategic thinking and technology integration by designing and leading the modernization of systems and processes that enhance operational efficiency, improve user experience, and align with cybersecurity and compliance standards. They would also develop strong collaboration and relationship-building skills by working closely with cross-functional teams, executive leadership, and domestic and international partners to drive organizational transformation and align digital strategies across business units.

• Bachelor of Science in Science, Technology, Engineering or Mathematics (STEM)
• 12 years of engineering experience or 10 years of experience with an advanced degree

• Requires excellent analytical skills with proven experience in developing strategic…