Principal Customer Support Engineer - Mechanical Systems & Externals; Onsite

Position: Principal Customer Support Engineer - Mechanical Systems & Externals (Onsite)
Job d:
Posted 21 Days Ago

Start Date:

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBGCountry:
United States of America Time Type:
Full time

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​ The company will not seek an export authorization for this role.

Security Clearance Type:
None/Not Required

Security Clearance Status:
Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney is seeking a Principal Customer Support Engineer - Mechanical Systems & Externals to support our Customer Service Technical organization to serve as a trusted technical partner to airline customers and engine overhaul facilities. In this high-impact role, you will apply your engineering expertise to solve complex in-service challenges, collaborate with world-class engineering and maintenance organizations, and deliver practical solutions that keep engines operating safely and reliably.

You will work at the intersection of engineering, customers, and aircraft maintenance, partnering across disciplines to investigate hardware issues, resolve urgent service events, and translate engineering knowledge into solutions that directly impact our customers and the engines they operate.

What You Will Do:

Lead timely resolution of in-service engine events, hardware issues, AOGs, and overhaul work-stops by applying engineering expertise, coordinating cross-functional teams, and providing actionable technical recommendations to airline customers and MRO partners.

Drive hardware investigations and corrective actions for Customer Part Returns (CPRs) and Quality Notifications (QNs), coordinating with design, quality, manufacturing, and customer-facing organizations to identify root causes and implement effective solutions.

Develop and deliver accurate technical data and maintenance documentation for engine and module piece-part inspections, Engine Manuals (EM), Aircraft Maintenance Manuals (AMM), and related technical publications, ensuring content meets engineering and customer requirements.

Serve as a technical interface with airlines, MROs, Airbus, and internal engineering disciplines, providing clear guidance on hardware design, operation, maintenance, and service issues and coordinating closure of technical actions.

Partner with Technical Publications and cross-functional engineering organizations to identify publication gaps, establish technical direction, and ensure customer-impacting documentation issues are resolved accurately and within established timelines.

Qualifications You Must Have:

Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) discipline and 8 years of relevant experience, or an Advanced Degree in a related field and 5 years of relevant experience.

Qualifications We Prefer:

Experience in commercial aerospace, aircraft…