IT Team Lead - Professional Services

Job Description

Position Title : IT Team Lead
- Professional Services

Job Description :
The IT Team Lead
- Professional Services is responsible for the oversight of a client facing technical team and acts as the lead technical resource for a specified client.

• Collaborative, high-tech, and fun culture
• Medical/dental/vision/company
  -paid life/voluntary life/STD/LTD/pet insurance!
• Generous PTO and flexible schedules
• Safe harbor 401k contribution and company match
• Skills development, training, mentoring opportunities, and tuition reimbursement
• Profit sharing
• Referral and spot bonuses
• Apprenticeship program – we grow our own!

• Responsible for the day-to-day management and leadership of two support teams, comprised of six individuals across multiple client sites.
• Responsible for ensuring support quality, staff development, and the growth of IT support services
• Oversees projects to ensure expectations, timelines, and budgets are met
• Interfaces directly with client points of contact on organization technical strategy
• Provides technical expertise and remains current on technology trends in the marketplace
• Help business operations utilize information systems to improve efficiency
• Ensures support team are properly maintaining equipment, hardware, and software and systems are kept up to date
• Approves expenses for technical needs of which they have oversight
• Initiates communications with additional project team resources to ensure client project success
• Assists with client vendor management and interfacing where necessary
• Works with client resources to ensure security practices and standards are being followed
• Other duties as assigned

• Education:
  
  Bachelor’s Degree or Associate’s Degree with industry certifications is preferred
• Experience:
  
  10+ years’ experience in related field
• Excellent interpersonal and communication skills
• Strong organizational, prioritization, and time management skills
• Experienced managing a team in a dynamic environment

Physical Demands & Work Environment: The person in this position needs to frequently move about inside the office to access equipment. Continually operates a computer. Frequently positions self to maintain computers, including under desks and in various locations. Requires the ability to manipulate small parts. The person in this position continually communicates with individuals; must be able to exchange accurate information in these situations.

Must be able to view electronic information. Occasionally moves equipment. Frequently travels to business-related sites.

Generally normal conditions with reasonable workstation flexibility. Moderate noise (business office with computers and printers, light traffic).

Reports to: Vice President of Operations

Manage Others :
Yes

Job Type :
Manager

Employee Type :
Exempt, Full Time

Travel:
Frequently throughout the state

Compensation :
Based on qualifications, from 95k+

Remote :
No

With administrative offices located in East Hartford, CT and Jacksonville, FL – Novus Insight is a resource that leads and inspires innovation through state, regional, and national partnerships in information technology. We help smaller organizations “get out of the IT business” with managed services and IT leadership. For larger organizations with internal IT teams that are seeking critical skills or capabilities, Novus Insight can provide IT consulting, project support and management.

The Novus team has a broad array of technical competencies and is always working with the latest technologies to leverage the best of what’s next.

Novus Insight is an Equal Opportunity Employer, M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national…