Transportation Operations Manager

Overview

Operations Manager reports directly to the General Manager in fulfilling daily operations, including route supervision, staff and operator supervision, effective communication with internal and external customers, and coaching employees for optimal performance. This role manages the entire operation in the absence of the General Manager and ensures compliance with Company policies and budgetary plan for the location. This position is based in East Hartford, CT, and supports the local paratransit operation.

Candidates must have experience in passenger transportation, preferably paratransit operations.

• Competitive compensation package of minimum $65,000 – maximum $70,000.
• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance.
• Ensures drivers are mentally and physically prepared for their day.
• Coordinates daily transit operations' dispatching, reservations and scheduling; in-service monitoring, and turn-in activities.
• Involves in hiring, developing, and disciplining drivers and staff.
• Focus on safety, accidents, and customer complaint resolution.
• Completes necessary daily and/or weekly reports for company and customer.
• Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates operations activities, including vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions.
• Performs all other duties as assigned and may assist with other areas based on location needs.
• Making hiring decisions for authorized roles; evaluates work performance of staff; ensures timely and efficient completion of all assigned tasks.
• Ensure telephone answer rate is 92% or better
• Ensure that abandoned calls are under 5%
• Ensure calls are answered in less than 2 minutes
• Ensure overtime is controlled as per budget
• Maintain productivity at 1.65 or better
• Perform review and audit of calls
• The above are some of the duties but limited to.

• 2-3 years of transit supervisory experience preferred.
• Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation).
• Experience supervising schedulers, dispatchers, reservations and drivers.
• Computer literate with working knowledge of Microsoft Office.
• The ability to prioritize tasks effectively and manage time effectively.
• The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
• Work extended hours, including weekends and holidays, if needed.
• Demonstrate regular and consistent attendance and punctuality.
• Possess a working vehicle to travel to and from work.
• Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Transdev is a leader in mobility with operations in 19 countries. The company contracts with cities, counties, airports, companies, and universities across the U.S. to operate transportation systems. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. See more at .

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status,…