Receptionist, Administrative​/Clerical

At Abood Law Firm, we believe great results don't just happen at the end of a case. Great results are the product of doing every step right. We are committed to protecting our clients' rights, pursuing the best possible outcomes, upholding the highest ethical standards, and maintaining a workplace built on excellence and accountability.

We are seeking a professional, organized, dependable, and service-oriented Full-Time Receptionist who understands that the first impression matters and that every interaction reflects the standards and reputation of our Firm.

The Receptionist serves as a primary point of contact for clients, prospective clients, visitors, and callers. This individual is responsible for helping maintain an organized, welcoming, and professional front office while supporting the Firm's daily operations.

The ideal candidate demonstrates exceptional courtesy, sound judgment, attention to detail, discretion, and a commitment to providing a positive experience for everyone who interacts with Abood Law Firm.

• Welcome clients, prospective clients, visitors, and other guests in a courteous, respectful, and professional manner.
• Answer incoming telephone calls promptly, professionally, and courteously.
• Direct calls and inquiries to the appropriate attorney or staff member and relay messages accurately and promptly.
• Notify the appropriate employee when visitors arrive and coordinate their greeting and escort to designated meeting areas.
• Help ensure visitors are not left unattended and that office access and visitor procedures are followed.
• Maintain a calm, respectful, and professional demeanor when interacting with individuals who may be experiencing difficult or stressful circumstances.

• Communicate clearly, professionally, and respectfully in telephone conversations, emails, messages, and other written communications.
• Accurately record and relay messages, appointments, and other relevant information.
• Assist with scheduling, coordinating meetings, and other administrative tasks as assigned.
• Route client questions and requests to the appropriate team member and ensure messages receive timely attention.
• Maintain organized records and complete assigned tasks accurately, neatly, and efficiently.
• Follow up on assignments and communicate promptly with a supervisor when clarification is needed or a deadline may be at risk.

• Protect confidential client information, case-related communications, Firm records, and other nonpublic business information.
• Exercise discretion when handling telephone calls, documents, visitor inquiries, and sensitive information.
• Follow Firm policies for information security, document handling, and the use of Firm equipment and technology.
• Understand that receptionist and other non-attorney staff must not provide legal advice, interpret the law for clients, discuss case strategy or potential outcomes, or quote or negotiate legal fees.
• Refer legal questions to the responsible attorney or appropriate staff member.

• Maintain a clean, neat, orderly, and professional reception area.
• Support an organized and welcoming office environment for clients, colleagues, and visitors.
• Follow established office procedures, management instructions, and Firm policies.
• Arrive on time, maintain dependable attendance, and promptly notify the appropriate supervisor of any anticipated absence or tardiness.
• Complete assignments in a timely and accurate manner while contributing to a collaborative and accountable workplace.

The successful candidate will demonstrate:

• Professionalism: A polished, courteous, and respectful approach to clients, colleagues, management, and visitors.
• Communication
  
  Skills:
  
  Clear verbal and written communication, strong telephone etiquette, and the ability to relay information accurately.
• Organization: The ability to prioritize responsibilities, maintain an orderly workspace, and manage competing tasks.
• Attention to Detail: A commitment to accuracy, proofreading, and completing work correctly the first time.
• Reliability: Consistent punctuality, dependable attendance, and accountability for assigned responsibilities.
• Discretion: The judgment to recognize sensitive information and maintain strict confidentiality.
• Teamwork: A willingness to…