Account Fraud Investigator

The Fraud Prevention Department supports the Credit Union through fraud monitoring and risk mitigation. Account Fraud Investigators will review accounts and transactions through various channels, such as bill pay, check, ACH and wires to identify fraudulent activity and mitigate loss to the Credit Union and our members. New account opening, loan originations, remote activity (access and deposits) and other transactional activity are monitored and actioned to ensure members’ funds are secure and that there is minimal risk of loss.

This position is able to work onsite, or hybrid (1-2 days/week) at our East Lansing Headquarters.

• This position requires working a standard 40 hour week during hours of operations
  • Monday – Thursday 8:30am - 6:30pm
  • Friday 8:30am - 7:00pm
  • Rotating Saturdays 8:00am-3:00pm
• Employees working a Saturday receive a consistent day off during the week to offset their hours
• Scheduled hours could change based on business need and future department growth.

An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays

Review applications, access points, accounts, and transactions for fraudulent activity and take appropriate action, such as restricting account activity, to prevent fraud losses and recover funds.

• Investigate fraud claims or potential losses incurred from check, ACH, bill pay, wire, M2M and other non-card payment channels and in accordance with laws, regulations, policies and procedures.
• Interview members promptly and professionally over the phone, or through the Credit Union’s messaging systems when working on fraudulent or potentially fraudulent account activity.
• Provide account fraud expertise to service area employees in reviewing and taking action on potentially fraudulent activity.
• Educate and advise members in making informed decisions about their account and personal identification information, including security, reporting and arrangements for resolving negative balances that result from fraud.
• Handle escalated members’ situations and take appropriate action to resolve them.
• Complete projects assigned by management that produce quality and action driven results within deadlines provided.
• Leverage knowledge from investigations to develop awareness and communicate understanding of emerging fraud trends in support of fraud mitigation strategies.
• Accurately document and report all account review efforts, contacts with members and actions taken in a thorough and timely manner to ensure updated information is available to member serving and other employees and for management escalation.
• Apply regulatory requirements under Regulations E and Z and perform due diligence in accordance with KYC/CIP guidelines when investigating fraud cases.
• Understand the Credit Union's policies and procedures to ensure compliance and accountability for managing operational risks. Adhere to established internal controls and procedures to safeguard assets, prevent fraud, and maintain the integrity of credit union operations.
• Perform other duties as assigned.

• High school diploma or equivalent is required.
• Bachelor's degree (or in pursuit of) in business, finance, criminal justice, or related area of study is preferred.
• Prior experience in the financial…