Network Support Technician Job East Lansing area,Michigan USA,IT/Tech

Come Join Our Team!

POSITION: Network Support Technician – 1.0 FTE

LOCATION: Technology & Media Services Department

SALARY: $25-$30 per hour

WORK YEAR: 260 Days

START DATE: ASAP

REPORTS TO: Director of Technology and Media Services

Final date to receive applications: October 22, 2026 or until filled

General Summary

In alignment with the established policies and procedures of the East Lansing Public School District, the Network Support Technician works in conjunction with other IT department staff to ensure that the daily technology needs of the District do not go unresolved. This position serves as a primary point of contact for school staff and students, assisting with keeping educational technology and networking equipment working in an efficient manner.

The duties listed below are not intended to be all-inclusive; rather, they are representative of some of the primary responsibilities associated with this position.

About the Role

Responds to technology issues in a timely manner and provides technical assistance to non-technical users.

Installs, maintains, and upgrades PC workstation hardware, software, and peripheral devices; ensures devices are connected to the District network. Performs diagnostic troubleshooting as needed.

Installs, maintains and updates Chromebook, laptop, desktop, and tablet devices hardware, software and its peripheral devices; ensures devices are connected to the District network. Performs diagnostic troubleshooting as needed.

Performs diagnostic troubleshooting on multimedia equipment, such as projectors, document cameras, audio equipment, docking stations and teacher station components.

Assists with workstation image development and software installation.

Assists with updates and configuration of network printers and print management software, including serving as a liaison between the user and vendor’s field technician to coordinate printer repairs.

Installs, maintains and updates telephones; ensures connectivity with District network.

Assists with patch management and virus protection implementation and administration.

Assists with network infrastructure maintenance and diagnostics of cabling, jacks, patch panels and racks.

Demonstrates the ability to configure and support network electronics, including switches.

Assists with backup jobs and rotations for network servers and data.

Assists with server and SAN support.

Demonstrates the ability to configure and support wireless systems.

Maintains accurate inventory of devices, hardware, software, wireless and multimedia equipment.

Performs, coordinates, and assists with projects, programs, activities, and events as assigned; assists other technical personnel with projects and tasks as needed.

Performs other related duties as directed by supervisor.

Education, Knowledge, and Skills Required

Associate degree in network management or a related field preferred.

Experience with and an understanding of Microsoft AD, DNS, DHCP.

Knowledge of Windows Server, Linux Server, and Hyper‑V.

Knowledge of Microsoft Intune and Entra.

Knowledge of Google Admin Console.

Knowledge of backup systems such as Synology Active Backup for Business or Veeam.

Familiarity with Student Information Systems;
Power School SIS preferred.

Strong interpersonal, problem-solving, and boundary-setting skills with the ability to communicate effectively both orally and in writing with individuals and groups at all levels of the organization, and the ability to listen and draw out necessary information from customers.

A high level of complex problem-solving skills is required due to the technical complexity of the problems in supporting multiple platforms. A lack of precedent occasionally necessitates development of creative solutions to problems.

Demonstrates a commitment to…