Executive Director of Campus IT

Michigan State University (MSU) Information Technology Services (ITS) is seeking a dynamic and strategic leader to serve as Executive Director of Campus IT Experience. This role provides executive leadership for MSU’s campus partner–facing IT services, ensuring the delivery of high-impact, reliable, and innovative technology experiences that support MSU’s mission of teaching, research, and outreach.

The Executive Director leads multiple enterprise service teams and is responsible for shaping service strategy, operational excellence, workforce engagement, and continuous improvement across campus-facing IT services. Serving as a principal advisor to the Chief Information Officer (CIO) and university leadership, this position plays a critical role in defining the future state of MSU’s IT service models and campus partner experience.

Campus IT Experience (CIE) teams are responsible for shaping exceptional Spartan experiences by delivering strategic, responsive, and customer-focused IT services to our students, faculty, researchers, support staff, and campus guests. These teams serve as trusted partners across the university, advancing technology solutions that enable institutional success and enhance the overall campus experience. As the provider of various impactful front-line services for our campus community, CIE drives business value through the support of practical information technologies for research, education, and outreach.

The team is focused on developing a service support model capable of expanding beyond central IT, adopting best-in-class practices in IT service management, and advancing organizational excellence by strengthening core capabilities and developing a skilled workforce, strengthening core capabilities in skilled people, efficient processes, and effective tools.

The Executive Director of Campus Experience leads the following functional areas:

• Service Management Office (SMO):
  Including Major Incident Management (MIM), Enterprise Change Management, Asset Management, and Service Level Agreement (SLA) Management.
• IT Service Desk:
  Including technical support for students, faculty, support staff, retirees, alumni, and campus guests.
• Learning Space, Audio Visual Technology and Digital Classroom Support:
  Including central technical support of equipment and instructors within university classrooms and large conference room spaces.
• MSU e:
  Including both physical and logical s.
• MSU Technology Store and Software Distribution Center:
  Providing the Spartan community with convenient access to computers, software, technology accessories, educational discounts, and expert IT support services both in person and online.
• Workstation Support:
  Including workstation management, deployment, inventory, and equipment refreshes.
• IT Resource Center:
  This new service area within MSU IT will serve as the primary point of access for students, faculty, staff, researchers, and alumni seeking technology services and support. Services will include centralized intake, a redesigned user-focused service catalog, and resource coordination. As a key point of engagement for campus technology needs, theIT Resource Center will enhance stewardship, improve operational efficiency, and provide a more seamless and consistent technology experience across the university.

• Provide strategic leadership and governance for enterprise campus partner–focused IT services.
• Develop and execute long-range service strategies aligned with MSU and ITS goals.
• Develop and implement a strategy and service model for a new IT Resource Center by partnering closely with the IT ACIO portfolio management team, Enterprise Services, and MSU Procurement to implement and operate a…