Inside Sales Representative

Inside Sales Representative – Granger Waste Services

Join to apply for the Inside Sales Representative role at Granger Waste Services
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• Manage customer relationships to retain and grow sales revenue
• Work with existing customers to sustain relationships and build a long‑term, loyal book of business through exceptional service
• Drive customer retention by addressing concerns, resolving issues and preventing service cancellations
• Recognize and transition opportunities appropriately to the outside sales team
• Communicate with professionalism, positivity and respect in all interactions

• Utilize cold calling, relationship‑building, contract negotiation, consultative selling and customer service techniques to gain new customers
• Take incoming calls for new service opportunities and view each call as a chance to grow the Granger customer base
• Follow up on previous unsuccessful sales calls to re‑engage potential customers
• Close sales by applying negotiation and consultative selling techniques to identify customer needs and deliver solutions aligned with their goals

• Achieve communicated monthly and yearly sales goals
• Remain accountable to sales targets as outlined by the supervisor, supported by CRM tracking for assigned lists or book of work
• Use the CRM system to track activity, update sales goals, document customer interactions, manage leads and analyze sales performance

• Develop and maintain a thorough knowledge of all Granger services—including residential, commercial and industrial trash and recycling hauling; processing; transfer; and disposal—to ensure accurate information sharing and the creation of financially and operationally sound bids

• High school diploma or general education degree (GED) required
• Associate’s degree in business, customer management or related field preferred
• Two years of inside sales or business to business (B2B) sales experience required
• Proven success in selling services through cold calls, inbound leads and follow‑ups
• Strong communication skills with ability to build rapport and close sales
• Proficient in CRM tools and Microsoft Office, including Excel, Outlook, One Note and Power Point

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Sales and Business Development

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