Fleet Support Specialist

Our Client, an AV Manufacturing company, is looking for a Fleet Support Specialist for their East Liberty, OH location.

• Handle VH6 help requests and in-shop parts requests.
• Create SAP Manufacturing Orders (MO) for parts, manage parts requests in #_tickets (location-specific Slack channel), and support bulk order creation.
• Create SERVO Work Orders (WO) and link them to Base Ops Jira tickets. Manage parts requests via LOGX, and track parts installations and dismantling in the Bill of Materials (BOM).
• Servo Part Replacements:
  Perform servo part replacements and ensure the creation of a Vehicle Quality (VQ) ticket for the removed part, ensuring traceability through milk run tickets.
• Service Help Desk:
  Submit parts requests via AHMO Service Help Desk.
• Utilize VH6B2, VH6B3A, & VH6B3B Maintenance to log maintenance results and create a query for new items to be addressed at the next interval.
• Create Base Ops Jira tickets to reflect upcoming maintenance and collaborate with MR on scheduling weekend services.
• VEHICLE CALIBRATIONS & TVR2 MANAGEMENT
• Vehicle Calibration Requests:
  Notify relevant teams (Fleet Ops, MR, etc.) when a vehicle requires calibration and follow up on calibration merging through #cal-process-support channels.
• TVR2 Tickets:
  Create TVR2 VH6-ops tickets and collaborate with teams at different locations to complete TVR2 processes.
• Vehicle Move Requests:
  Submit vehicle move requests and notify MR in public channels of planned B2 service work.

• Experience:
  
  1-2 years of experience in a fast-paced service or automotive environment.
• Education:
  
  Bachelor’s Degree or equivalent experience preferred.
• Automotive Knowledge:
  Familiarity with automotive repair processes and fundamentals.
• Teamwork:
  Strong collaborative mindset and ability to work in a cross-functional team.
• Technical Tools:
  Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites.
• Automotive Service:
  Prior experience in an automotive service environment is a plus.
• Multi-tasking:
  Strong organizational skills and ability to manage multiple projects.
• Communication:
  Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.).

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.