Senior Member Service Representative

Join to apply for the Senior Member Service Representative role at American Honda Motor Company, Inc.

2 days ago – Be among the first 25 applicants.

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future‑focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential.

To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

The Senior Member Service Representative is responsible for understanding, performing, and troubleshooting a broad variety of Member services such as transactions, opening, and closing accounts, processing consumer and R/E loan applications, filing disputes, and assisting members with any questions or concerns regarding their account. The Associate must have full knowledge of the Credit Union’s products and services, customer‑service and sales skills, personal‑finance knowledge, the ability to multi‑task, maintain confidentiality, and communicate effectively.

• Operational/Technical Skills
  • Products/Services/Systems:
    Working knowledge of all HFCU deposit and consumer loan products, services, and operational systems for teller transactions, new memberships and accounts, new services, loan applications and processing, basic IRA processing, equity applications, and basic mortgage knowledge.
  • Policies/Procedures/Compliance:
    Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations, and a basic understanding of how those apply to day‑to‑day operations.
  • Emerging areas:
    Educating members on new technologies provided by HFCU.
• Sales and Service
  • Effectively interact with members in a professional and courteous manner, evaluating their needs to consistently bring opportunities to educate and cross‑sell products and services. Strong knowledge of Service Plus and TMA training to meet customer‑service expectations and metrics.
  • Member interaction may be inbound or outbound.
• Team Oriented
  • Able to work within a team to accomplish overall goals, products, and services regardless of one’s own area.

• High School Diploma or GED equivalent.
• Minimum 2–3 recent years of customer‑service and sales experience in a financial‑service environment.
• Professionalism.
• Ability to multi‑task.
• Decision‑making skills.
• Self‑motivation.

This position is expected to provide a positive experience to all members. Must be able to work within a team, hold self‑accountable to own work, and travel and overtime is minimal.

• Competitive Base Salary.
• Paid Overtime.
• Regional Bonus (when applicable).
• Industry‑leading benefit plans (Medical, Dental, Vision, Rx).
• Paid time off, including vacation, holidays, shutdown.
• Company‑paid short‑term and long‑term disability.
• 401(k) plan with company match and additional contribution.
• Relocation assistance (if eligible).

• Advancement opportunities.
• Career mobility.
• Education reimbursement for continued learning.
• Training and development programs.

• Tuition assistance and student‑loan repayment.
• Lifestyle account.
• Childcare reimbursement account.
• Elder care support.
• Well‑being program.
• Community service and engagement programs.
• Product programs.

Honda is an equal‑opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Location:

Plain City, OH. Salary: $40,000.00–$45,000.00 (posted 2 weeks ago).