Director Of Operations

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $ - $

Oversee the contract/s and all employees in the growth and development of additional business opportunities with existing customers. Ensure ongoing customer service and customer relations are maintained by overseeing the contract’s daily operations based on the needs of the customer. Responsible for the attainment of profit objectives of contracts. Models and acts in accordance with our guiding principles and core values.

• Ensure ongoing customer service and maintain customer relations through focusing on the contract’s daily operations based on customer’s needs.
• Responsible for attainment of profit objectives of contracts, provide financial analysis and decision making for customer.
• Responsible for the organic growth and development of additional business opportunities with existing customer.
• Ensure safety, maintain quality, establish and monitor cost control programs.
• Lead and foster creative problem solving, develop positive and professional relationships with customer and within contracts.
• Work with government departments, social groups, etc.
• Oversee of operations management within the company guidelines.
• Oversee operations schedule and staff the contract in anticipation of customer needs. Oversee the staffing needs of the Contract to assure sufficient labor to meet the customer’s requirements as well as control labor costs.
• Provide support and guidance to hiring manager.
• Manage the contract staff to assure continued quality service by writing procedures, testing, hiring and training managerial and operational personnel.
• Maintain corporate productivity and quality award programs to recognize outstanding performance.
• Encourage use of Performance Management system in all facets of the Contract operation. Maintain the Contracts quality performance objectives through the continuous improvement processes.
• Train managers and other personnel strategically in all areas that will help them achieve the contract goals and objectives and satisfy the customer
• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN and the EQS program to maintain quality performance.
• Motivate the workforce with the Performance Management program; encourage input from the employees through Employee Involvement Groups; and reward for continuous performance by using the quality and Productivity Award programs.
• Establish and monitor cost control programs, including annual budget development, monthly P & L review and payroll and cost analysis. With Performance Management projects, guide managerial staff to monitor and control costs on a weekly basis.
• Handle daily administration of contract, including preparation of customer related performance reports and all other correspondence; requests from vendors, general office and contract employees; and all other items that fall within managerial scope of responsibility.
• Negotiate and Enforce Collective Bargaining Agreement where applicable.
• Negotiate resolutions pertaining to conflicts in the workplace.

• Demonstrated excellent leadership and interpersonal skills. Ability to train, motivate, coach and counsel others.
• Excellent oral communication and customer…