Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 6422) – East Liverpool, OH

Game Stop is committed to providing exceptional service and delivering the latest gaming products to our customers. As a leading retailer of video games, electronics, and gaming merchandise, we pride ourselves on offering a wide range of products that cater to gamers of all levels. Join us in shaping the future of gaming and delivering the best products to the world.

• Provide best-in-class guest service: greet guests promptly, respond to questions and concerns quickly, and assist guests in meeting their gaming needs.
• Promote Game Stop’s unique guest benefits such as the new title reservation program, trade‑in program, and Pro Rewards loyalty program.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/returns using the POS system, ensuring top‑notch service.
• Respond to guest comments or questions in person or on the phone, escalating issues to the Store Manager when appropriate.
• Assist the Store Manager with setting guest‑service expectations for store associates and training them in company policies, procedures, and guidelines.
• Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed.
• Enter payroll, paid‑time‑off edits, and verify store‑associate pay in the HR system.
• Ensure store areas, including restrooms, are clean, organized, and merchandised per guidelines.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through effective inventory control, loss‑prevention practices, and bank deposits.
• Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties.
• Perform inventory counts, stock and resupply merchandise, and maintain organized shelves.
• Count, balance, and reconcile daily transaction totals in the POS system and complete required closeout paperwork.
• Verify shipments for discrepancies and record findings in the POS system.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain safety awareness, identify hazards, and report injuries as required.
• Assist in maintaining store records and help ensure manuals are current.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders when the Store Manager is absent.
• Consistently adhere to Game Stop policies, procedures, and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.

• Proof of identity and eligibility to work legally in the United States.
• Minimum age 18 years.
• High school diploma or equivalent; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video‑game knowledge is preferred.

• Outgoing, welcoming personality with strong people skills.
• Provide genuine, individualized assistance to every guest during every visit.
• Clear verbal and written communication; bilingual English/Spanish preferred.
• Achieve objectives in a fast‑paced, rapidly changing environment.
• Work independently and as part of a team.
• Meet associate performance expectations, including attendance, appearance, safety, and respectful workplace standards.
• Operate POS systems.
• Basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Follow written or oral instructions.
• Execute financial tasks per company policy.
• Work a flexible schedule, including nights, weekends, and some holidays; minimum 3 days per week availability.
• Manage pressure and adapt to stressful situations creatively.
• Be reliable, trustworthy, and use good judgment.
• Work alone; stand and move throughout the store for up to 12 hours.
• Lift merchandise up to 30 lbs from ground level to at least 4 feet.
• Obtain a working understanding of military ranks when applicable.

Compensation
: $13.75 - $17.75 per hour

Benefits
:
Full‑time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for bonuses or additional incentives.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail

Game Stop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.