Revenue Controller - Property Administration

Our client in the development, leasing and management of commercial and industrial real estate is seeking a Revenue Controller
- Property Administration to join their team.

Job Location: Ku Gompo

• Bachelor's Degree, Diploma and/or work experience in:
  • Accounting
  • Finance
  • Property Studies
  • Business Management
  • Or a related field
• Minimum 3-5 years' experience in credit control, revenue management, accounts receivable, finance or commercial property finance.
• Minimum 3 years' experience in a supervisory or management role.
• Experience with in commercial property management, real estate, or property administration environments is highly advantageous.
• Proven experience managing large debtor books and high-value commercial tenant accounts.

• Commercial lease administration.
• Property management accounting principles.
• Credit risk assessment and debt recovery.
• Revenue recognition principles.
• Municipal recoveries and operating cost recoveries.
• Legal debt collection processes

• Advanced Microsoft Excel.
• Property Management Systems
• Sage 300 or equivalent financial systems.
• Financial reporting and data analysis.
• Accounts reconciliation and revenue assurance

• Strong leadership and people management skills.
• Analytical and problem-solving abilities.
• Attention to detail.
• Strong negotiation and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Effective written and verbal communication skills.
• Financial acumen.
• Strong customer service orientation.
• Results-driven with a focus on collections and revenue optimisation.
• High levels of integrity, accountability, and professionalism.

• Oversee and manage all revenue streams across the property portfolio, including:
  • Rental income
  • Operating cost recoveries
  • Municipal recoveries
  • Utilities recoveries
  • Parking income
  • Turnover rental
  • Other lease-related recoveries
• Ensure tenant billing is accurate and aligned to lease agreements, escalations, amendments, and recovery schedules.
• Review and approve monthly billing schedules prior to processing.
• Monitor lease commencement, escalation, renewal, and expiry dates to ensure revenue optimisation.
• Perform detailed lease reviews and resolve revenue discrepancies.
• Ensure compliance with lease agreements, company policies, and relevant legislation.

• Develop, implement, and maintain effective credit control policies and procedures.
• Drive collections strategies that reduce debtor days and improve cash flow.
• Monitor debtor balances and collection performance across the portfolio.
• Review aged debtors and implement corrective actions where necessary.
• Manage escalated tenant account disputes and complex reconciliations.
• Approve payment arrangements within delegated authority limits.
• Monitor bad debt provisions and recommend write-offs where appropriate.
• Liaise with legal representatives on collection matters, evictions, liquidations, and debt recovery processes. Preparation of files for legal action.
• Prepare executive reports on collections, arrears, forecasted payments and debtor risk.

• Lead, mentor, and manage the Accounts Receivable Team and their Supervisors.
• Ensure workload is appropriately allocated and managed across the team.
• Drive a culture of accountability, customer service excellence, and continuous improvement.
• Support the onboarding, training, and development of Accounts Receivable staff.
• Maintain working relationships across departments.

• Establish and maintain professional relationships with all tenants. Special emphasis on high value tenants.
• Resolve tenant queries and escalated disputes promptly and professionally.
• Support tenant retention through proactive account management and service excellence.
• Work closely with Property Managers, Leasing Teams, Finance, Legal, and Executive Management to resolve account matters.

• Continually assess and improve accounts receivable and collection processes.
• Drive automation and workflow enhancements where possible.
• Develop and maintain tenant onboarding, customer master data, and account management procedures.
• Ensure compliance with internal controls, audit requirements, and financial governance standards.