Senior VoIP Engineer

Our client, a leading provider of integrated telecommunications solutions, is looking for a highly skilled Senior VoIP Engineer to join their team in East London . This role is central to the design, implementation, and management of our client's Voice over IP (VoIP) infrastructure, ensuring reliable and high-quality voice communication services. You will be responsible for troubleshooting complex issues, optimizing performance, and staying ahead of technological advancements in the VoIP landscape.

The ideal candidate possesses extensive experience with various VoIP platforms and protocols, strong analytical skills, and a dedication to providing exceptional service. This hybrid role offers a blend of on-site collaboration and remote flexibility, fostering a productive work environment within the Eastern Cape .

• Design, deploy, configure, and maintain VoIP systems and related infrastructure.
• Manage and troubleshoot issues related to SIP, RTP, and other VoIP protocols.
• Ensure the high availability and performance of the VoIP network.
• Collaborate with network and systems teams to integrate VoIP solutions seamlessly.
• Perform capacity planning and recommend upgrades to meet future demands.
• Develop and maintain documentation for VoIP systems, configurations, and procedures.
• Monitor VoIP call quality and implement optimizations to enhance user experience.
• Respond to escalated support tickets and resolve complex VoIP-related problems.
• Evaluate and recommend new VoIP technologies and features.
• Provide technical guidance and training to junior team members.

• Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field, or equivalent experience.
• 5+ years of experience in designing, implementing, and managing VoIP systems.
• In-depth knowledge of SIP, RTP, H.323, and other VoIP protocols.
• Experience with VoIP platforms such as Cisco Call Manager, Asterisk, or Avaya.
• Strong understanding of IP networking, including QoS, VLANs, and routing.
• Familiarity with network security principles as they apply to VoIP.
• Experience with call detail record (CDR) analysis and reporting tools.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team.
• Experience with cloud-based VoIP solutions is a plus.

• Our client offers a competitive salary, comprehensive medical aid, and retirement benefits.
• Opportunities for professional growth, including training on the latest VoIP technologies and certifications, are provided.
• This role is based in our East London office, offering a collaborative team environment.
• The hybrid work model supports a healthy work-life balance for our employees in the Eastern Cape and ensures productivity.