Debt Collector

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• Debt Collector - East London

Full Time

East London

Trafalgar East London is actively seeking a motivated, dynamic and proactive individual with a fervent interest in the property industry to join our team as a Residential Debt Collector. The ideal candidate will possess exceptional communication skills, meticulous attention to detail, and thrive in high-pressure environments, complementing our vibrant team.

The primary responsibility of the debt collector is to efficiently recover outstanding levies, adhering to prescribed debt collection procedures with thoroughness and consistency.

• Pursuing outstanding levies through various communication channels such as telephone calls, correspondence, and legal actions when necessary.
• Handling administrative duties including account reconciliations, payment allocations, addressing client inquiries, document preparation, and debt collection recoveries.
• Participating in meetings with managers to review debt collection strategies.

• Achieving collection rates exceeding 100% of monthly charges.
• Addressing email and SMS rejections monthly, with a continual decrease over time.
• Maintaining debtor account flagging consistently throughout the month.
• Meeting daily and monthly call targets, aligned with budgetary goals.
• Increasing the number of payment plans and debit orders monthly.
• Ensuring no exceptions occur monthly regarding notes added to arrear levy accounts.
• Meeting or exceeding the monthly agent fee budget for all charges.
• Assisting walk-in clients.

• National Senior Certificate (Matric Certificate).
• Proficient in written and spoken communication in at least two languages.
• Minimum of three years’ experience in debt collection, excluding call centre environments.
• Intermediate proficiency in Microsoft Office suite.
• Own Driving License & Access to own vehicle