Credit Controller

About the Role

Our client is seeking a proactive and persistent Credit Controller to manage their debtor’s book from their office in Queenstown . This role is crucial for maintaining healthy cash flow by ensuring timely collection of outstanding debts while fostering positive relationships with customers. You will be responsible for monitoring customer accounts, contacting debtors, negotiating payment plans, and taking appropriate action to recover overdue amounts.

The ideal candidate will possess excellent communication and negotiation skills, coupled with a strong understanding of credit management principles and a commitment to achieving collection targets.

• Monitor and manage the assigned debtor’s ledger to ensure outstanding balances are collected promptly.
• Contact customers via phone, email, and other communication channels to follow up on overdue payments.
• Negotiate payment arrangements and settlements with customers in accordance with company policy.
• Resolve customer queries and disputes related to billing and payments.
• Prepare regular reports on the status of outstanding debts and collection activities.
• Take appropriate legal or recovery actions when necessary, in consultation with management.
• Maintain accurate records of all collection activities and customer communications.

• High school diploma or equivalent; relevant qualification in finance or credit management is advantageous.
• Minimum of 2-3 years of experience in credit control or debt collection.
• Strong understanding of credit management principles and debt recovery processes.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite , especially Excel.
• Ability to work independently and meet challenging collection targets.

• Competitive annual salary with potential performance-based incentives.
• Permanent, full-time position within a stable company.
• Opportunity to make a direct impact on the company's financial health.
• Supportive work environment and team.
• Contribution to a local business in Queenstown .