Medical Practice Manager

Job Overview:

• The Medical Practice Manager will oversee the daily operations of a specialist medical practice, ensuring efficient workflow, excellent patient service, and financial and regulatory compliance. The role requires strong organisational, leadership, and financial management skills, as well as an understanding of healthcare systems in South Africa.

Minimum Qualification Requirements:

• A relevant tertiary qualification in Health Practice Management, Business Administration, Office Management, or Healthcare Administration.
• Additional courses or certificates in Medical Billing, Practice Management Software, or Human Resources will be advantageous.

Minimum Experience Requirements:

• At least 3–5 years’ experience in managing a medical or healthcare practice, preferably within a specialist or multi-disciplinary setting.
• Proven experience in staff supervision, medical billing, and financial administration.
• Familiarity with medical aid claims, HPCSA and POPIA regulations, and practice management systems (e.g. Vericlaim).

Duties and Responsibilities:

Operational Management

• Oversee day-to-day operations of the practice to ensure efficiency and smooth patient flow.
• Develop and enforce administrative systems, policies, and procedures.
• Manage procurement and maintenance of equipment, consumables, and office supplies.

Financial and Billing Oversight

• Supervise medical billing, coding, claims submissions, and reconciliations.
• Monitor payments, control expenses, and prepare financial reports.
• Liaise with accountants, auditors, and medical aid administrators.

Human Resources and Supervision

• Recruit, train, and manage administrative and reception staff.
• Oversee staff rosters, leave, and performance management.
• Ensure compliance with labour laws and internal HR policies.

Patient Relations

• Maintain a high standard of patient care and service delivery.
• Handle patient complaints and feedback professionally and efficiently.
• Implement systems to enhance patient communication and satisfaction.

Compliance and Governance

• Ensure compliance with HPCSA, POPIA, and other healthcare legislation.
• Maintain accurate and secure patient and financial records.
• Keep up to date with changes in healthcare regulations and best practice.

Systems and Communication

• Manage practice management software and data integrity.
• Liaise with IT providers, suppliers, and service contractors.
• Coordinate internal communication between the specialists and staff.

Reporting Structure:

• Reports to: The Practice Partners (three specialists)
• Supervises:
  • Receptionists
  • Administrative and billing clerks
  • Support / cleaning staff (if applicable)