Medical Receptionist

A specialist Nephrology practice in East London is seeking to recruit an experienced and well presented Medical Receptionist. The role requires a professional individual capable of managing patient coordination, administrative processes, and front desk operations in a busy healthcare environment.

• Answer calls in a professional and courteous manner
• Take messages and ensure timely follow up
• Communicate with patients via phone, email, or SMS regarding doctor feedback
• Manage the appointment diary and schedule bookings
• Prepare patient files for upcoming appointments
• Welcome patients and manage waiting time expectations
• Verify and update patient information and open new patient accounts
• Obtain referral letters and medical correspondence from external healthcare providers
• Assist with obtaining laboratory and radiology results
• Provide patients with required documentation for procedures and hospital admissions
• Arrange hospital admissions including theatre and step down facilities
• Track cases where the doctor has assisted in procedures
• Maintain pharmacy accounts and stock records
• Process payments and allocate receipts
• Liaise with hospital departments, IT specialists, and suppliers
• Assist the doctor with general administrative duties.

• Matric / Grade 12
• Experience in a similar medical receptionist role essential
• Knowledge of ICD
  10 and RPL coding
• Experience with medical billing advantageous
• Computer literacy including MS Office (especially Excel)
• Experience with medical practice software beneficial

• Strong interpersonal skills
• Professional communication skills
• Ability to work under pressure
• Ability to work independently as well as within a team
• Attention to detail
• Organized
• Ability to multitask
• Dependable & reliable
• Well-presented and professional

Monday to Friday

1 March 2026

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.