Product Coordinator

Location:
Office First Hybrid Model/Haggerston, London

Join us at Zedonk, where innovation meets expertise in Specialist Business ERP Software crafted specifically for the dynamic needs of the fashion industry. Our mission is clear: to seamlessly bridge the evolving realms of fashion and technology. Zedonk’s cutting edge solution is the one-stop shop technology for brands and showrooms. We empower businesses to streamline their operations and elevate their success.

With a history of nearly 20 years, Zedonk has empowered 1000+ brands and showrooms across 45 countries. Our success lies in an affordable, modular structure tailored to small and medium sized companies’ unique needs. As we chart our course in the ever evolving technology sector, we are looking for dynamic individuals to join our team and contribute to the next exciting chapter of our success story.

Headquartered in London, our team comprises industry experts dedicated to delivering unparalleled service to our clients. We value individuals inspired to make a difference, possess a keen interest in the intersection of technology and fashion, and exhibit curiosity. At Zedonk, we thrive on team collaboration, a small but mighty team where sharing, trust, and a social spirit form the foundation of our work culture.

In the Product Team, we don’t just build software; we solve complex fashion business problems. This role is for a ‘super user’ who wants to master the full breadth of our ERP. You’ll be responsible for deconstructing new features, detailing system logic across all departments, and ensuring no detail is too small to be documented. By leading internal training and creating ‘gold standard’ guides, you bridge the gap between the product team and our internal client facing teams.

We’re looking for a resourceful problem solver who takes pride in having the answers and enjoys helping others grow through shared knowledge.

You are a dependable professional who finds satisfaction in being the ‘engine room’ of a team. You aren’t looking for a role as a stepping stone to management; instead, you want a stable, long term position where you can become an indispensable specialist. You stay calm under pressure and are comfortable juggling multiple testing projects and internal queries at the same time.

You take pride in being the reliable ‘source of truth’ that the rest of the company can depend on. At Zedonk, we value that expertise, your voice will be listened to and heard.

• System Mastery & Detailing:
  Deep dive into every module of the Zedonk ERP (Production, Wholesale, Inventory, Integrations) to master the system and document granular logic.
• Tier 2 Internal Support:
  Act as the main point of escalation for the Client Success team, providing troubleshooting for complex internal queries that require deep logical insight.
• End to End Testing (QA):
  Conduct manual testing on new features, bug fixes, and updates. You are responsible for ensuring functionality is sound and meets our standards before it goes live.
• Project Contribution:
  Work with other members of the Product team on new projects, providing operational insight during the discovery phase and ensuring the final product works for industry workflows.
• Documentation & Knowledge Base:
  Maintain the “Internal Source of Truth”, including feature specifications and “how to” guides that translate technical logic into clear language for your colleagues.
• Internal
  
  Education:
  
  Lead training sessions for the Client Success and Business Development teams to ensure they are fully equipped on new functionality and complex modules.

• 2 years + experience in fashion (Wholesale, Logistics, Production, or Product Development).
• Previous experience using Zedonk is desirable or another ERP that specialises in Fashion.
• A strong understanding of the fashion supply chain.
• The ability to multitask and manage several projects and internal questions at once.
• Excellent communication skills with the ability to explain complex logic clearly in writing and in person.
• Confidently lead internal training and collaborate across different departments.

• Join a profitable company established for over 20 years, offering a secure role with a consistent and reliable Monday to Friday schedule.
• End to end in house training.
• Medical and Dental Insurance.
• Discretionary bonus scheme.
• TFL Travel loan & Cycle to work scheme.
• Bi-monthly team building activities.
• Office:
  Fancy East London office with a roof terrace and canal views.
• Thirsty Fridays:
  End of day drinks with the team.