IT Technician

Job Description

To Drive, Assist with Managing, Deliver and plan all specifically assigned IT related tasks of the business. The IT Technician will assist the Systems Administrator to make sound business choices within their specific department/ role.

IT Technician will report directly to the Systems Administrator

• Matric Certificate
• A+ and N+ Certificate
• Minimum 2 years’ experience in a similar IT role
• Valid Driver’s License – Code 8 unendorsed (Essential)
• Willingness to travel extensively

• MCSE/ MCITP
• Active Directory and Microsoft Server Experience
• VMware and Hyper V experience

• Offer first line and second line remote support
• On-site support when necessary
• Installation of POS and systems
• Maintenance and management of IT systems, such as, but not limited to:
  • Telephones, internet, digital media
• Manage 3rd party support calls logged with service providers

Manage and maintenance current software deployed, such as, but not limited to:

• Microsoft OS
• Microsoft 365 products
• Pastel Evolution
• Third Party Services and Software

Configuration and maintenance of hardware, such as, but not limited to:

• Desktop, laptop, printer, scanner, etc.
• Biometric time and attendance readers

• Configure and maintain IT infrastructure, such as, but not limited to:
  • Telecoms, Internet access, digital media, time and attendance
• Provide/ implement solutions that benefit the company
• Design and implement internal network infrastructure (LAN)

• Regular store visits to carry out maintenance and audits
• Cable management
• On-site support
• Manage service providers and their respective services

• Provide necessary training on IT systems
• Produce and maintain IT systems training material

• Maintain cleanliness in office.

• Any reasonable tasks assigned by Systems Administrator including and not limited to the above.

• Ability and Adaptable when working under pressure
• Ability to use own initiative