I.T Technician

Requirements:

• Matric Certificate
• A+ and N+ Certificate
• MCSE/ MCITP
• Active Directory and Microsoft Server Experience
• VMware and Hyper V experience
• Valid Driver’s License – Code 8 unendorsed (Essential) – will be required to travel extensively
• Must have a clean criminal record and credit history

Responsibilities include:

• Offer first line and second line remote support
• On-site support when necessary
• Installation of POS and systems
• Maintenance and management of IT systems, including telephones, internet, digital media
• Manage 3rd party support calls logged with service providers
• Manage and maintenance of current software including Microsoft OS / Microsoft 365 products / Pastel Evolution / Third Party Services and Software
• Configuration and maintenance of hardware:
• Desktop, laptop, printer, scanner, etc.
• Biometric time and attendance readers
• Configure and maintain IT infrastructure, including telecoms, Internet access, digital media, time and attendance
• Design and implement internal network infrastructure (LAN)
• Regular store visits to carry out maintenance and audits
• Cable management
• Manage service providers and their respective services
• Provide necessary training on IT systems and produce and maintain IT systems training material