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Customer Network Support Engineer
Job in
East London, 5201, South Africa
Listed on 2026-09-12
Listing for:
Placements24
Full Time
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
About the Role
Our client is seeking a dedicated Customer Network Support Engineer to join their technical support team in East London . In this role, you will be the primary technical point of contact for enterprise clients, responsible for resolving complex network issues and ensuring the optimal performance of their deployed solutions. You will work closely with clients to understand their needs, diagnose problems, and provide timely and effective resolutions.
This is an excellent opportunity for an individual with strong technical skills and a passion for customer service.
- Provide advanced technical support and troubleshooting for client network issues via phone, email, and remote access.
- Diagnose and resolve problems related to routers, switches, firewalls, VPNs, and other network devices.
- Analyze network performance data and client configurations to identify root causes of issues.
- Escalate unresolved issues to higher-level support or engineering teams, providing detailed documentation.
- Develop and maintain knowledge base articles and troubleshooting guides for common client issues.
- Conduct technical training sessions for clients on product usage and best practices.
- Degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in network support or as a network engineer.
- Strong knowledge of TCP/IP, routing protocols (BGP, OSPF), switching, and network security concepts.
- Experience troubleshooting network hardware and software from various vendors.
- Excellent problem-solving abilities and customer-facing communication skills.
- Ability to manage multiple support cases simultaneously in a fast-paced environment.
- Competitive salary with performance-based bonuses.
- Comprehensive medical and retirement benefits.
- Opportunities for vendor certifications and professional development.
- A hybrid work model combining office-based support with remote flexibility.
- Collaborative team environment focused on client success.
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