Account Manager

Personnel East Longmeadow, MA, US

2 days ago Requisition

Salary Range: $70,000.00 To $80,000.00 Annually

The Account Manager serves as the primary customer contact and coordinates customer requirements throughout the full order lifecycle, from initial inquiry and quotation through production, delivery, invoicing, and payment. This role manages multiple concurrent customer projects and priorities, working cross-functionally to maintain clear communication, identify risks, resolve issues, and deliver a consistently strong customer experience. Success requires exceptional organization, follow-through, sound judgment, and the ability to coordinate complex work in a fast-paced manufacturing environment

Successful candidates will demonstrate strong customer communication, project coordination, prioritization, problem-solving, and cross-functional collaboration skills.

• Act as the primary point of contact for assigned accounts
• Ensure an outstanding customer experience from the moment of inquiry through final delivery and collection of payment
• Coordinate multiple, concurrent customer projects from initial inquiry through production, delivery, and payment, maintaining clear priorities, timelines, action items, and communication across internal teams and external stakeholders
• Build strong customer relationships and trust to retain existing business and identify opportunities for account growth
• Identify, communicate, and proactively manage risks related to customer requirements, pricing, materials, production schedules, quality, and delivery commitments.
• Serve as the voice of the customer by communicating in a timely, effective, and positive manner, ensuring customer needs are met while continuously improving the customer experience
• Collaborate effectively and in a timely manner with internal departments, including Supply Chain, Master Scheduling, Production, and Warehouse, to fulfill customer requirements.
• Coordinate customer-requested changes, ensuring requirements, commercial implications, timing, approvals, and internal actions are clearly documented and communicated.
• Attend customer and production meetings, documenting requirements, action items, risks, and next steps
• Ensure the quotation process is followed and quotations are delivered within established turnaround times and customer expectations

• Bachelor’s degree or equivalent combination of education and relevant experience preferred
• 5 to 7 years of successful experience in an externally facing account-management, customer-service, or similar role within a high-volume, fast-paced manufacturing environment. Business-to-business experience is preferred
• Demonstrated experience coordinating multiple projects, customer orders, or work streams simultaneously in a fast-paced, cross-functional environment. Formal project-management experience is not required
• Experience with quotation processes, pricing tools, and cost calculations
• Experience working with international customers or cross-border teams is preferred

This position reports to the Vice President, NA Business Development – Card & Board Games.

• Climate controlled facility
• 401(k) with company match
• Health, dental, and vision insurance starting day one
• HSA (Health Savings Account) and FSA (Flexible Savings Account)
• Short-Term and Long-Term Disability
• Paid time off
• Tuition reimbursement
• Employee discounts on daycare, gym memberships, travel, and much more

• Strong organizational and project coordination skills, with the ability to manage multiple customer initiatives, competing priorities, dependencies, and deadlines simultaneously
• Strong interpersonal skills with the ability to…