Concierge; Casual​/Per Diem Overnight , Fri & Sat

Concierge (Casual/Per Diem Overnight 11pm to 7am, Fri & Sat)

Join to apply for the Concierge role at The Bristal Assisted Living.

• Welcome visitors, prospective residents, and family members with a warm and courteous demeanor.
• Answer incoming phone calls promptly and professionally with the approved company greeting, screen all calls before transferring to the appropriate person or department.
• Take accurate messages as necessary.
• Provide general information about the assisted living community and its services to callers and visitors.
• Monitor all visitors, third‑party providers and residents and ensure that they sign in and out of the community.
• Operate and use appropriately the radio communications system.
• Accept and sign for overnight packages and call department to inform them of the delivery.
• Make PA announcements as required by administration.
• Wear proper and clean company uniform.
• Receive incoming sales inquiries, whether by phone or in‑person visits.
• Use pre‑established guidelines to determine the appropriate staff member to handle each sales inquiry.
• Assist with administrative tasks, such as maintaining the visitor log, managing incoming and outgoing mail, sort and distribute interoffice mail.
• Ensure that the front desk area and lobby is tidy and presentable.
• Accept monthly resident rent checks on behalf of the accounting office.
• Accept maintenance work orders.
• Engage with prospective residents and their families to understand their needs and interests.
• Provide assistance to residents and their families with their inquiries, requests, and concerns.
• Offer guidance and information on community activities, events, and amenities.
• Help coordinate transportation for shopping, doctor appointments, banking and activity trips and maintain concierge handbook.
• Make trip reminder calls to residents as directed by the Director of Resident Services and/or Director of Recreation.
• Performs other duties and/or assists in other departments as assigned by Supervisor, Executive Director or Manager on duty.
• Follow established protocols to handle emergency situations, including contacting the appropriate team members, emergency services, or family members.
• Knowledge of security/fire alarm systems and procedures.
• Monitor security and emergency call systems.
• Knowledge of appropriate response to emergency situations.
• Maintain home base at the front desk during an emergency.
• Comply with all organizational policies, procedures, and regulations, including privacy and confidentiality guidelines.
• Stay updated with information related to the assisted living community's services.

• Seniority level:
  Entry level
• Employment type:
  
  Part‑time
• Job function:
  Other
• Industries:
  Hospitals and Health Care