Office Assistant - NYU Langone Ambulatory Care East Meadow Neurology Associates

Office Assistant - NYU Langone Ambulatory Care East Meadow Neurology Associates

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NYU Langone Hospital—Long Island is a 591‑bed university‑affiliated medical center that offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services.

At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Long Island and interact with us on Linked In, Glassdoor, Indeed, Facebook, Twitter, You Tube, and Instagram.

We have an exciting opportunity to join our team as an Office Assistant for NYU Langone Ambulatory Care East Meadow Neurology Associates. In this role, the successful candidate will be responsible for providing basic front‑desk support for clinical intake operations. The role may involve pre‑authorizations and certifications, except for surgical procedures.

• Performs other duties as assigned.
• Provides reception assistance (e.g., greets patients, answers calls, directs requests for assistance to the appropriate individual). Screens telephone callers in a pleasant and professional manner, takes messages, or directs callers to the appropriate person or area. Schedules routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person.
  
  Responsible for collecting and completing any patient‑related documents. Assists patients in enrolling in Patient Secure if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in the system. Maintains schedule to ensure no gaps in the scheduling system.
• Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and/or their representatives. Obtains insurance information (, member group numbers, etc.), verifies insurance eligibility electronically, takes a picture of the patient, and requests that they use Patient Secure. On subsequent visits, confirms demographic information and makes any necessary edits. Collects and has patients sign related documents including HIPAA, MSPQ, ABN, etc.
  
  Follows up with patients and/or their representatives, physician offices, etc. to gather missing data and materials in order to complete the intake process, or refers to more senior staff.
• Responsible for collecting co‑pays and any other balances owed to the institution. Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors intake work queue for timely intake completion.
• May be responsible for pre‑authorizations and certifications, except for surgical procedures. Ensures that appropriate procedure and diagnosis coding is used in the pre‑certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information.
• Assists patients who have questions regarding insurance coverage. Refers patients in need of counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions or concerns, pay‑or restrictions, payment, multi‑plan determinations, or any other financial issue) to the appropriate business office contact.
• Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff. Types routine material such as forms and letters, envelopes, etc. Types materials neatly, accurately, and according to instructions.
• Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior staff. Maintains confidentiality on privileged matters.
• Maintains and receives files for the area. Maintains files in an…