Veterinary Receptionist

Receptionist - Veterinary Front Desk

Salary: $18.00-$22.00 per hour, based on the candidate's skills, experience, and qualifications.

Schedule:

This is a full-time position. 4 - 10-hour shifts. Monday through Friday from 8:00 AM to 6:00 PM, rotating Saturdays from 8:30 AM to 3:00 PM.

Oath Animal Hospital is hiring a full-time Customer Service Professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties-it's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

* All the benefits you deserve-medical, dental, vision, and retirement for full-time team members-plus an employee pet discount because we know your pets are family, too!

* Paid time off. Catch your breath with paid holidays and PTO. Take the time you need to recharge.

* 401(k) with a generous company. We invest in your future while you care for our pets today.

* Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.

* Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities:

* Be the first point of contact:
Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.

* Support clinical flow:
Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.

* Manage client communications:
Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.

* Operate with accuracy:
Process payments, manage invoicing, and schedule future appointments with attention to detail.

* Speak the language:
Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.

* Create a welcoming space:
Help maintain a clean, organized, and client-ready environment-including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

* Previous experience in a medical or veterinary front desk is required.

* Basic knowledge of veterinary terminology and procedures

* Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy

* Ability to maintain a calm, professional, and positive demeanor

About Oath Animal Hospital

Oath Animal Hospital, a state-of-the-art veterinary hospital, opened its doors in May 2023 in East Meadow. The hospital offers a wide range of services, including preventive care, dental care, diagnostic imaging, surgery, and an in-house pharmacy for pets in the greater East Meadow and Long Island areas.

The operation is led by Dr. Michael Funk, Medical Director, Owner, and Founder of Oath Veterinary Services, who brings over 15 years of veterinary experience to the clinic. Dr. Funk has been named Bethpage's Best Veterinarian on Long Island for 11 consecutive years.

In its inaugural year, Oath Animal Hospital was honored with multiple Best of Long Island 2024 awards, including:

* Best Animal Hospital on Long Island

* Best Veterinarian - Dr. Michael Funk

* Best Place to Work

* Best Boss - Dr. Michael Funk

The hospital also maintains a 5-star rating on Google, a testament to the exceptional care and client experience provided by the Oath team.

Oath Animal Hospital is proud to be an active member of the local community. We regularly participate in special events such as Tech Week and host engaging community experiences like Brie Bear's Bear Repair, where children bring their stuffed animals in for fun, educational check-ups.

We are also deeply committed to fostering a workplace culture that values diversity and equality, ensuring every team member feels respected, supported, and empowered.