Inside Sales​/Customer Service - HVAC​/Plumbing

Join to apply for the Inside Sales / Customer Service - HVAC / Plumbing role at BORNQUIST INCORPORATED

BORNQUIST is one of the premier Manufacturers Reps in the Chicagoland area, offering competitive pay, benefits, and a friendly work environment. We focus on professional development to keep our employees up‑to‑date on all our manufacturers and technologies.

Responsible for interacting with customers to provide information in response to inquiries about products and/or services, and to address and resolve customer issues. Inside Sales Representatives also enter and release orders obtained via phone, fax, e‑mail, and Outside Sales. Additionally, they assist with less technical product and system troubleshooting and replacement parts identification.

• Confers with customers by telephone, fax or e‑mail to provide pricing, availability and technical information about products and/or services.
• Enters, changes, expedites, and cancels customer orders as required.
• Works with engineers to ensure approval of submittals before final release of projects and then releases jobs for order in our enterprise software.
• Follows up to learn who was awarded the job once jobs are bid and notifies the salesman responsible for the awarded contractor/wholesaler.
• Creates and processes quotes using manufacturer and supplier software/e‑commerce sites as necessary.
• Works with customers and Purchasing Agent to process non‑warranty return material requests.
• Processes A/R debit and credit memo requests to resolve billing issues.
• Works with sales, purchasing, service department, warehouse, suppliers and customers as necessary to ensure resolution of customer concerns or issues.
• Records in CRM system details of customer interactions or transactions, quotes, inquiries, complaints, or comments, and actions taken.
• Builds and maintains relationships with manufacturers, suppliers, engineers, contractors, end users and wholesalers.
• Performs other related duties as assigned by management.

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Associate’s Degree in a technical field preferred.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required. Proficiency utilizing Enterprise software (Prophet 21 by Epicor) preferred; training can be provided.

Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations. Strong mechanical aptitude and understanding of the systems and equipment technicians are working on and the tools they use. Ability to convey information effectively and resolve conflicts.

Equal Employment Opportunity: BORNQUIST is an equal opportunity employer and encourages veterans and individuals with disabilities to apply.

• Medical (HMO, HSA & PPO options)
• Dental, Vision
• Generous Profit Sharing and 401(k) Program
• Short Term & Long Term Disability, Employee Assistance Program
• Employee Discounts through ADP Life Mart/Life Care
• Paid Time Off