Front Desk Coordinator; Part Time

Metro Physical & Aquatic Therapy is a multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We are currently hiring a Clinic Support Associate for immediate, long‑term employment.

Base pay range: $17.00/hr - $20.00/hr your actual pay will be based on your skills and experience.

Monday 9:00 AM – 5:30 PM, Tuesday‑Thursday 2:00 PM – 6:00 PM, Friday 12:00 PM – 5:00 PM

• Greets and welcomes patients and visitors with an upbeat attitude and warm smile, either in person or over the phone, and answers or directs inquiries efficiently.
• Delivers excellent customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manages scheduling operations with a focus on growth, maximizing provider availability and treatment room usage.
• Maintains on‑time patient flow by promptly notifying clinicians of arrivals, monitoring service delivery, and alerting providers of any delays.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
• Ensures co‑pays are tallied, reconciled, and manages credit extended to patients.
• Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
• Contacts treating physicians to obtain updated prescriptions for occupational and physical therapy treatments and obtains plans of care, updating the system accordingly.
• Assists patients during therapy by applying heat packs, paraffin dips, helping into pools, and onto equipment, monitoring exercise, and guiding through prescribed routines.
• Educates patients on proper equipment use and exercise techniques to ensure safety and effectiveness.
• Prepares patients for therapy treatments by providing comfort, assistance, and reassurance.
• Provides information to patients by answering questions, addressing concerns, and alleviating fears with empathy and professionalism.
• Maintains patient confidentiality and protects sensitive information in compliance with HIPAA guidelines and clinic policies.
• Maintains a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
• Performs light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal to ensure a hygienic treatment area.
• Prepares treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols before patient arrival.
• Answers calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
• Maintains physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
• Performs other duties and assignments as required to support clinic operations and patient care.

While performing the duties of this job, the staff member is frequently required to walk, stand, sit, use hands to finger, handle, or feel objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The staff member can regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception.

• High school diploma or GED is required.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of customer service‑oriented experience strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co‑workers, and management while calmly and effectively resolving client concerns.
• Ability to work effectively within a team…