Customer & Support Specialist

Crosstown Plumbing
is a very busy supply store that has been supporting neighborhood contractors and homeowners for generations. Located in East Orange, NJ, we are looking for dependable
Customer Payments & Support Specialist
who thrives in a very busy environment and wants to play an important role on a great team. This role serves as the first impression of the company, but is also responsible for
processing customer payments
and completing
daily office tasks
, such as stocking the office and answering the phone. You will be responsible for providing customers with the best possible experience, while also managing the cash register. Additionally, you must be able to answer customer inquiries, provide basic company information, and balance daily cash register receipts. The ideal candidate must have strong math skills and be comfortable using a calculator.

Please note this role requires weekend hours and mandatory overtime (paid time and a half!) as our store needs constant coverage. Hours during the week are typically 7:30-5:30/6pm and weekends are 9-3pm. If this sounds of interest to you, please submit your application today!

• Competitive salary range between$19.00/hour-$22.00/hour
• Robust health benefits
• Vision insurance
• Dental insurance
• Paid vacation and sick time
• 401k program
• Growth opportunities
• Training opportunities
• Annual holiday party

• Greet customers, answer phone calls, and provide helpful, professional service.
• Process customer payments, including
  high-value cash, checks, credit cards, and account payments
  , with accuracy and care.
• Monitor the cash drawer throughout the day and ensure all transactions are correct.
• Help with office tasks such as filing, scanning, stocking supplies, and keeping the workspace tidy.
• Assist with pick-up orders and make sure payment details and paperwork are completed correctly.
• Work with the team to solve issues and keep operations running smoothly while proving the best customer service.

• 2+ years
  of experience in office support, check cashing, or banking for businesses
  highly
  preferred.
• Proven ability to handle
  large cash amounts
  responsibly and do
  mental math
  without relying on a register.
• A positive attitude, clear communication, and willingness to help.
• Strong attention to detail and good organizational skills.
• Ability to work weekend or overtime hours when needed.
• High School Diploma or GED required; some college is a plus.
• Basic Microsoft Office skills, especially Excel.
• Other ad-hoc requests as needed

CROSSTOWN PLUMBING
SUPPLY
is an
Equal Opportunity Employer
. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected status. We believe in fostering a diverse workforce and providing equal opportunities for all individuals to succeed.