Patient Access Associate

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Job Summary

Ensure the operations of on-site and off-site patient access, registration and cashier functions to efficiently admit and discharge patients and maximize the hospital’s cash position. Facilitate the resolution of all customer service issues. Ensure staff members develop and maintain a thorough knowledge of the various systems utilized by Patient Access Services.

Essential Functions

• Computer skills, customer service, medical terminology and the ability to do multiple tasks simultaneously.
• Strong analytical and project management skills essential. Outstanding organizational skills and professionalism.
• Knowledge of third party payer requirements. Proficient in insurance verification process using online techniques.
• Excellent written and verbal communication skills and superior problem solving and interpersonal skills with a variety of individuals.
• Complies with all Federal and State laws and regulations.
• Creates new policies and procedures and ensures that existing departmental policies and procedures are complied with.
• Monitors and audits the accuracy of all information obtained. Enforces that all registration documents, photo IDs and insurance cards are scanned accurately.
• Responsible for providing ancillary providers with necessary and accurate information.
• Maintain good working relationships with physicians and their office staff, and foster relationships with the Hospital Utilization Review staff and the Medical Records department.
• Hands-on with the registration process and assists as workload dictates.
• Keeps superiors informed of problems or unusual matters of significance; informs staff of system changes or compliance issues through group meetings.
• Ability to motivate staff in a dynamic environment is essential.
• Performs other job-related duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications

Associates Degree in Business OR Equivalent work experience in hospital admissions setting

Minimum Work Experience

Two (2) to three (3) years of directly related experience in hospital admissions

Position Type/Expected Hours of Work

Must be willing to work holidays, weekends and provide additional coverage as needed.

• Entry level

• Full-time

• Health Care Provider

• Hospitals and Health Care

Note:

This refined description removes non-job-related boilerplate and focuses on responsibilities and qualifications relevant to the Patient Access Associate role.