Scheduling Coordinator - NJ Job East Orange area,New Jersey USA,Healthcare

Position: Scheduling Coordinator - NJ4S

POSITION TITLE:

NJ4S Scheduling Coordinator

REPORTS TO:

NJ4S Supervising Scheduling Coordinator BROAD FUNCTION:
Supports NJ4S program by reviewing and assigning applications for services. I. CORE VALUES:

Demonstrates awareness of biases, internalized racial superiority and oppression. Leads with a racial equity lens and actively uses the racial equity tool in meaningful ways.

Contributes to valuable and positive cultural humility transformation in individuals, organizations, and social systems to actively progress across the antiracist multicultural institution continuum.

Demonstrates cultural humility through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.

Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.

Works from a strengths-based perspective.

Recognizes that consumers come first and responds to consumers appropriately.

Knows and adheres to all FC Policies and Procedures.

II. PROFESSIONALISM:

Values and participates in the Team as a proactive member.

Respects others’ professional opinions and tolerates a range of feelings.

Able to give and receive constructive criticism.

III. SUPERVISION:

Attends supervision consistently and comes prepared.

Able to receive feedback and to learn from it.

Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.

IV. SCHEDULING COORDINATOR RESPONSIBILITIES:

Review applications from queue based on the school district needs level, type of participants, and desired service.
Follow up with school representative as required.
Assign application to Prevention Consultant and/or Clinician.
Schedule and confirm consultation between Prevention Consultant and/or Clinician and school representative using NJ4S system, Salesforce.
Answers general and new participant inquiries.
Communicates with potential applicants, supporting them with the scheduling and application process.
Facilitates the paperwork process with potential applicants.
Coordinates inquiries with the NJ4S Supervising Scheduling Coordinator to ensure tiered services are provided accordingly.
Assists with scheduling and hosting NJ4S Community Advisory Board meetings.
Assists with data collection and reporting as required by DCF.
Coordinates and schedules NJ4S staff meetings.
Maintains and orders office supplies for program.
Participates in training as required.
Provide front desk support for 7 Glenwood Suite 101 and Suite 304, providing excellent customer service, at all times.
Manage all inquiries in a professional and courteous manner, in person on the telephone or via email.
Greet, assist and/direct visitors.
Ensure that the reception area and waiting room represent clean, safe and professional Agency standards for clients and staff.
Confirm receipt and inform staff regarding packages that arrive at the front desk.
Perform other duties as assigned by the NJ4S Supervising Scheduling Coordinator.

SPECIFICATIONS:

Education & Experience:

Associate’s degree with two years’ experience in scheduling and office management in community-based services/social services setting. Additional education and related experience are preferred, such as a Bachelor’s degree in a Human Services related field, and experience in the provision of prevention-related programs. Applicants who do not possess the required education may substitute additional experience as indicated on a year-for-year basis with thirty (30) semester hour credits being equal to one (1) year of experience.

A valid New Jersey driver’s license, safe driving record, and vehicle availability are required.

Knowledge: Knowledge of community resources, social services, and mental health systems.

Preferred knowledge and experience using Microsoft Excel and/or Salesforce.

Skills and Abilities: Ability to identify problems/challenges and to consider potential solutions independently. Ability to use data to promote continuous quality improvement. Excellent time management and organizational skills. Ability to supervise staff regarding trauma-informed interventions. Ability to work with individuals…


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