Ops Mobile Technology Support Tech

Ops Mobile Technology Support Tech State of Florida
• East Orange, New Jersey, USA

Requisition No:866579

Agency:
Florida Fish and Wildlife Conservation Commission

Working Title:

OPS MOBILE TECHNOLOGY SUPPORT TECH -

Pay Plan:
Temp

Posting Closing Date: 12/23/2025

Office of Information Technology

OPS Mobile & Technology Support Technician

Pay Rate: $25/HR

1875 East Orange Avenue

Tallahassee Fl. 32301

Florida Fish and Wildlife Conservation Commission

The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy.

Our Mission:
Managing fish and wildlife resources for their long-term well-being and the benefit of people.

Every organization has an identity that is forged not only by what it does but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic science-informed efficient ethical collaborative and committed to the vitality of the state and its environment. Visit our website for more information:

Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435 Florida Statutes.

Work schedule will be Up to 40 hours per week

• Experience with Mobile Device Management (MDM) platforms such as Intune.
• Familiarity with VoIP systems conferencing room hardware or network printing environments.
• Experience in government or other regulated public-sector environments.
• Certifications such as CompTIA A Network or Mobility (not required).

The OPS Mobile & Technology Support Technician provides technical assistance and operational support for the agency’s mobile devices, video conferencing systems, network printers and VoIP telephony equipment. The position coordinates mobile device ordering, activation, troubleshooting, inventory management and works closely with IT staff to ensure reliable communication and collaboration tools throughout the department. Work must comply with State of Florida security standards, purchasing requirements and IT policies.

• Assist with ordering and provisioning of mobile devices, service plans and accessories through State of Florida-approved vendors.
• Activate, configure and enroll devices in Mobile Device Management (MDM) systems.
• Perform troubleshooting for mobile hardware, software, connectivity, email setup and application issues.
• Coordinate with wireless carriers for replacements, repairs, SIM card changes and service adjustments.
• Provide end-user support and training on device operation and agency mobile policies.

• Assist accurate inventory of all agency mobile devices, SIM cards, accessories and related assets.
• Track issuance, returns, upgrades, repairs, and deactivations using approved asset management systems.
• Conduct periodic inventory audits to ensure accountability and accuracy.
• Manage lifecycle processes including surplus, recycling and end-of-service activities.

• Set up, test and support video conferencing platforms (e.g., Teams, Zoom, Webex) for meetings and events.
• Assist users with audio/video equipment (cameras, microphones, speakers, interactive displays and conference room systems).
• Trouble shoot connectivity, audio, video and hardware issues.
• Coordinate with IT teams to maintain reliable conference room technology and perform routine system checks.

• Assist with installation, configuration and troubleshooting of network printers and multifunction devices.
• Work with vendor support to resolve hardware or driver issues.
• Manage print queues, network print mapping and user access.
• Document printer placements, network settings and maintenance histories.

• Assist with basic VoIP phone setup, configuration and end-user support (e.g., extensions, voicemail, setup,…