T Mobile Authorized Retailer Sales Associate

T Mobile Authorized Retailer Sales Associate – GP Mobile

Join to apply for the T Mobile Authorized Retailer Sales Associate role at GP Mobile.

Chase at Luna Wireless, an Authorized T‑Mobile Retailer! Luna Wireless is one of the largest Authorized T‑Mobile Retailers in the US. Seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast‑paced environment, Luna Wireless is the place to be! We have full‑time and part‑time positions available. Bilingual Spanish speakers are preferred but not required.

Retail Sales Representatives (RSR) work as members of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They immerse themselves in significant connections with customers and have the ability to build new and deepen existing relationships.

They continuously work to build expertise in uncovering customers’ needs and have a passion for educating, demonstrating and recommending device and service solutions. This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies. As an RSR, you will be required to successfully complete new employee training.

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting‑edge IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.

• Consistently use digital tools in interactions and onboarding to actively demonstrate coverage, service plans, and T‑Mobile benefits.
• Show how our expanding coverage stacks up in customers’ neighborhoods, providing a lightning‑fast LTE network.
• Explain why T‑Mobile plans and services let customers live unlimited, feel the love, stay connected, and go further.
• Complete training on the T‑Mobile in‑store experience, new skills, processes, and reference resources.
• Make the most of time on shift, consistently seeking information between customers and learning about innovations in wireless and technology.

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and hand off small‑business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
• Effective at balancing customer needs and performance goals.
• 6+ months of customer service and/or sales experience; retail environment preferred.

• Competitive base pay plus commission.
• Benefits for part‑time and full‑time associates.
• 401(k) plan.
• Medical, dental and vision benefits.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

We are an equal opportunity employer and welcome everyone to our team. We strongly encourage people of color, veterans, military spouses, individuals with disabilities, LGBTQ+ individuals, and parents to apply. We are dedicated to building a diverse, inclusive, authentic workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyway.