Services Coordinator II; Colibri Commons

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name: Colibri Commons
Property Type(s): Family (after school program)

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas (Family Services, Senior Services, and Health and Supportive Housing) build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self‑sufficiency. Our programming emphasizes long‑term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!),

after‑school programs, and a six‑week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners, and their fellow Mid Penners— including close collaboration with our Property Management team.

The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset‑building programming for residents of Mid Pen properties. The Services Coordinator II provides access to and delivers programs such as:
After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

• Supports large properties or multiple properties with highly complex needs; inclusive but not limited to language needs other than English, crisis management, and/or resource scarcity support
• Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations
• Conducts door‑to‑door, phone, e‑mail outreach and other marketing strategies to make residents aware of services offered
• Prepares and submits all necessary program documentation as required by Mid Pen and external agencies
• Assists in and/or provide crisis intervention in situations of moderate to high complexity and provide appropriate follow‑up (including but not limited to child abuse or adult abuse reporting)
• Implements mandated reporting policies and procedures

• Familiar with Services’ partnership goals and selection criteria; actively engages and promotes property‑level partners to support these goals/criteria and communicates with supervisor where improvements may be needed
• Collaborates well with local community agencies in proximity to assigned property
• Monitors provision of services provided by partners at assigned property
• In collaboration with Property Manager, facilitates community meetings, etc.

• Continually assesses and responds to the needs of the community
• Participates in…