Office Assistant - EPIC - East Patchogue

Overview

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center offering specialized diagnostic and therapeutic care across medicine and surgery. We are a regional healthcare resource with a commitment to medical education and research. At NYU Langone Health, equity and inclusion are fundamental values, and we strive to be a place where faculty, staff, and students of all identities can thrive.

Learn more about NYU Langone Hospital—Long Island, and connect with us on social media.

We have an exciting opportunity to join our team as an Office Assistant - EPIC - East Patchogue. In this role, the successful candidate provides basic front-desk support for clinical intake operations and may be responsible for pre-authorizations and certifications, with the exception of surgical procedures.

• Provides reception assistance: greet patients, answer calls, direct inquiries to the appropriate person, and screen callers in a professional manner.
• Schedules routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized; refers inquiries regarding pre-authorizations/certifications to the appropriate person.
• Collects and completes patient-related documents; assists patients with enrollment in Patient Secure if necessary; confirms patient appointments daily and notes information in the system; maintains the schedule to avoid gaps.
• Handles patient check-in and check-out; gathers demographic data; verifies insurance information and eligibility; collects signatures on patient-related documents (e.g., HIPAA, MSPQ, ABN) and follows up to obtain missing data as needed.
• Collects co-pays and other balances; scans necessary documents into the intake system; monitors intake work queue for timely completion.
• May be responsible for pre-authorizations and certifications; ensures appropriate procedure and diagnosis coding and asks physicians questions as needed for accuracy.
• Answers questions regarding insurance coverage and refers financial matters to the appropriate office when guidance is needed.
• Maintains professional relationships with physicians, nurses, and office staff; types routine forms and letters neatly and accurately.
• Responds to patient questions or refers them to more senior staff; maintains confidentiality of privileged information.
• Maintains and organizes files; completes filing per procedures; distributes materials; logs documents with respect to time and data; processes incoming and outgoing documents; secures necessary signatures and preserves copies for records; assists with faxing and restocking supplies as needed.
• May assist, guide, and/or train staff with intake-related duties.

High school diploma or equivalent. Excellent organizational, interpersonal, verbal and written communication skills; strong customer service and multi-tasking abilities in a team environment. Knowledge of Microsoft Office, database and internet applications. Light, accurate keyboarding skills.

6 months physician practice office experience. Knowledge of medical terminology. Knowledge of EPIC Ambulatory.

Note:

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with a comprehensive benefits and wellness package. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications are required to be completed online. View:
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Salary Range:
The salary range for this role is $54,164.99 - $54,165.00 annually. Actual salary depends on factors including experience, specialty, education, and hospital need. The stated range does not include bonuses, differential pay, or other compensation.