Certified Medical Assistant or Medical Office Assistant Urgent Care

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Expected pay for this position is $20.41 - $24.01/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

MOA Pay for this position is $18.85-$21.21/hour. Actual pay will be determined by experience, skill, and internal equity.

Join our team in Urgent Care and experience the opportunity to work with a diverse range of patients and unique medical needs. As a Care Guide, you’ll manage registration, vitals, clinical care, and more, ensuring a seamless and compassionate experience. Our dynamic and fast-paced environment ensures that each day brings new and exciting challenges, keeping your work engaging and fulfilling.

Enjoy the benefits of 12-hour shifts, providing you with greater downtime and flexible scheduling to balance your professional and personal life. If you're looking for a rewarding career that combines variety, excitement, and flexibility, we would love to have you on board.

POSITION SUMMARY:

The Certified Medical Assistant Care Guide is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Care Guide to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.

The Care Guide is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. This role is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Care Guide has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Floating to various facilities required based on business need.

Education:

• High School Diploma/ GED
• General Education Degree (GED)
• Certificate of Completion or Diploma from a medical assistant program
• Completion of Guild Med Certs medical assistant certification course and certificate of completion from OSF applied learning program
• At least 6 months’ experience in Certified Medical Assistant role or proof of completion of on-the-job training/education program for certified medical assisting in another healthcare organization

Licensure/ Certification:

• CMA-Certified Medical Assistant – Current certification by one of the following approved certifying agencies:
  American Association of Medical Assistants (AAMA) earning CMA credential;
  American Medical Technologists (AMT) earning RMA credential;
  National Center for Competency Testing (NCCT) earning NCMA credential;
  National Health Care Association (NHA) earning CCMA credential;
  National Association for Health Professionals (NAHP);
  American Allied Health (AAH).
• American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date.

Other Skills/ Knowledge:

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills, with the ability to be detail oriented.
• Specific knowledge and training related to the performance of administrative skills, technical/clinical skills and medical procedures commonly performed in a medical practice setting.

Experience:

• Previous experience as a medical office assistant or CNA or equivalent.
• Previous experience with an electronic health record and phlebotomy.

Other Skills/ Knowledge:

• Knowledge of medical terminology.
• Knowledge of Epic.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective and organized systems to ensure timely patient flow.
• Ability to perform phlebotomy and administer injections.

Education:

High School/GED

Licenses/Certifications:

American Heart Association (BLS for Health Care Providers) to be completed within 2 weeks of hire date.

Minimum of six months experience with computer, Microsoft Office and email.

OSF Health Care is an Equal Opportunity Employer.