Technical Communicator​/Trainer

This is a full-time, exempt position. The employee will be expected to work the hours necessary to fulfill the position’s duties. The typical schedule is Monday through Friday, with evening or weekend work as needed to support project milestones, customer requirements, commissioning activities, and critical issue resolution.

Put your technical expertise to work solving complex problems, strengthening technician capabilities, and helping Altorfer Power Systems achieve world-class performance. As a Technical Communicator, you will be a trusted technical resource connecting our service teams with Caterpillar, other manufacturers, and vendors to resolve challenging issues involving engines, controls, switch gear, emissions systems, and power-generation equipment.

Your work will help reduce customer downtime, improve repair quality, prevent recurring failures, and turn technical knowledge into practical solutions. We are looking for someone who takes ownership, enjoys helping others succeed, and wants to make a lasting difference in how our organization supports customers and develops its people.

• • Serve as a key technical resource and primary point of contact for technicians, service management, internal departments, customers, OEM partners, and vendors regarding technical product support, troubleshooting, and service information. Assist technicians with diagnostic processes, technical procedures, parts identification, and interpretation of OEM service information using diagnostic software, test results, schematics, service procedures, and Applied Failure Analysis.
  • Research and analyze complex technical issues involving diesel and gas engines, control systems, electrical systems, switch gear, emissions systems, and related power-generation equipment. Identify root causes and recommend practical solutions based on available information, diagnostic results, and testing.
  • Provide remote and on-site technical support at shops and customer locations, including support for Applied Failure Analysis investigations. Work with technicians, Caterpillar, other OEMs, and vendors to inspect failed components, gather evidence, determine root causes, document findings, and recommend corrective actions to help prevent repeat failures.
  • Identify, document, and report product problems and recurring issues through established Caterpillar and other OEM support channels. Coordinate with manufacturers, vendors, and product specialists to resolve issues and communicate known solutions to applicable teams.
  • Administer technical support cases and tickets, including DSN requests and issues involving SIS, from initial screening and known-issue research through technical analysis, documentation, follow-up, and resolution.
  • Review and distribute Engine News, Technical Information Bulletins (TIBs), Product Improvement Programs (PIPs), Product Support Programs (PSPs), warranty updates, and other relevant technical information. Maintain current knowledge of product updates, service procedures, and known issues.
  • Utilize and assist others with Caterpillar and other OEM technical resources, including Cat ET, DSN, SIS/SIMSi, Power Net, TMI, electronic service software, diagnostic tools, and related product-support systems.
  • Support warranty and goodwill claim administration through technical research, documentation, review of product-related issues, and coordination with applicable departments.
  • Develop and maintain technician procedures, work instructions, troubleshooting guides, and documentation of known issues and product-support activities. Translate complex information into clear, practical instructions and recommendations.
  • Mentor technicians through troubleshooting and repair challenges. Support the development and delivery of product, diagnostic software, and troubleshooting training, and identify training, diagnostic tooling, and technical resource needs.
  • Identify opportunities to improve the quality, consistency, organization, accessibility, and effectiveness of technical resources and troubleshooting processes.
  • Collaborate with Service, Product Support Sales, Parts, Sales, Warranty, OEMs, and vendors to resolve technical and customer issues. Work with Condition Monitoring Analysts (CMAs) and sales support personnel to evaluate equipment findings, develop service leads and follow-up actions, and identify parts, components, and vendors needed for effective repairs.
  • Maintain productive professional relationships and communicate…