Retail Store Supervisor

The Dispensary Supervisor  ofthe

Company will support day-to-day operations of the dispensary in accordance with state law andthe

Company standards. This position will help to direct workflow of thestaff, and regularly perform store opening and closing procedures on non-peak periods. As Supervisor, you will manage any customer (recreational, medicinal and caregivers) escalations, reinforce team culture and act as an ambassador of the Company’s mission to normalize, professionalize, and revolutionize cannabis .

Atthe Company, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth.

As Dispensary Supervisor,willhave:

• Experience leading a team of hourly members; skills include onboarding, training,coachingandprovidingfeedback.
• Knowledge of retail business fundamentals, including inventory management,opening/closing procedures setting daily work assignments and facilitating operational workflows,and driving sales goals.
• Elevated skills in decision making, active listening and problem solving.
• Advanced cannabis product knowledge and industry compliance standards.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

• You are energetic,possess strong interpersonalskillsand work well with others. Collaboration is key to our team’s success!
• Youenjoy people! Consulting our customers, listening to theirneedsand providing an exceptionalexperienceis vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion for coaching,teachingandlisteningto yourteams.
• You hold yourself toa high levelof integrity and lead by example. In an industry that is highly regulated, wetrust inouremployee’scommitment to always do the right thing.

• Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventoryreconciliationand inventory reporting) on non- peak periods.
• Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching onselling andcross-selling techniques.
• Respond to all employee’squestions, concerns or suggestions and communicate team resource requirements to management.
• Provide real-time coaching and feedback for performance concerns; document and elevate all employee relations issuesin a timely mannerto management.
• Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities.
• Ensure team accountability to compliance with all company policies, procedures,stateand local laws.
• Manage escalated customer concerns and respond to complex or nonstandard product questions.
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Verify inventory counts and cash deposit totals; reconcile any discrepancies.
• Maintain inventory of marketing assets including fliers, merchandise, and promotional materials.
• Ensure a clean and safe environment for employees and customers.

• High School Diploma or equivalent.
• 3 - 5 years’ experience in customer service; 1+ year experience leading or mentoring ateam. Cannabis experience preferred.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Mustbe able to lift,carryand balance up to 50 pounds (100 pounds with assistance).
• Excellent communication, interpersonal, and persuasive skills.
• Ability to walk or stand for extended periods of time

The Company is an Equal Opportunity Employer and all applicants will be considered without…